Battersea Dogs And Cats Home Job Analysis

Even before I became a cattery support Volunteer for Battersea Dogs and Cats Home, I adopted the organisation’s values. When I moved to London I went to the Home looking for my forever pet and I was amazed by the dedication and energy every staff member puts into their jobs. I felt nothing but admiration and a profound respect for what Battersea does in order to match the animal with a potential owner. My volunteering experience with Battersea Dogs and Cats Home has been wonderful so far. I want every single cat and dog to have what my own cats have, a forever loving home; and I feel being a permanent staff member of Battersea is the best way I can reach this objective.

I joined Battersea Dogs & Cats Home as a cattery support volunteer nine

I am committed to providing high customer experience quality and always seek to resolve any inquiries promptly and effectively. While working for 24/7 contact centre; specifically the Citi Bank account, I helped to increase customer retention by displaying ownership in every call I received. My job was to meet customers' expectations and boost sales by solving inquiries about their financial situation and by building rapport during a difficult call to make customers feel how important they were for the company. I listened and document to customers' feedback and expose them every week during our team meetings in order to improve our processes and avoid other team members having the same experience. As a result of this, some scripts were rewritten and introduced to the rest of

As a customer service and sales agent for the Norwegian Cruise Line account, I used a weekly to-do list for prioritising and carrying forward tasks, as necessary. Every morning before logging into my system I had to check how many calls I had to make in order to reach my sales metrics, the list of clients I had to go back to take pending payments or issue refunds and other tasks such as meetings with my supervisors to check the quality of my calls. I worked closely with my colleagues to guarantee we could cover our workload as a team and reach our monthly goals. This ensured I could meet my objectives as well as my team’s and deliver good