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Beginners Chapter 1 Study Guide

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Summary Beginners, Experts, and Intermediates  Beginners experience days of frustration and disappointment trying to learn a new product  Experienced users become frustrated because a program always treats them like beginners Intermediates  Intermediates are the users that are neither beginners nor experts Perpetual Intermediates  Experience level of users follows the classic statistical bell curve  Users always gravitate towards intermediacy  Beginners learn and become intermediates  Beginners who can’t migrate to intermediacy will abandon the product (nobody wants to remain a beginner) What Beginners Need New users must grasp the concepts of the product quickly or they will abandon it. Beginners need instruction, but not very much
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