Bill Petro, Vice President of Claims has been with Hylant for over 23 years and has been managing Hylant’s claims operation a little over 20 years. Mr. Petro is experienced claims manager and is well versed in the laws of their jurisdiction. Mr. Petro demonstrates a fluent understanding of the multiple coverage forms of both pooling plans. Based my review with Mr. Petro he has the skills necessary necessary to manage Hylant’s claim operation. As previously noted in this report, Hylant benefits from a strong employee retention with only one change to the technical staff in five years. This strong retention of the claim staff equates to a well knowledgeable seasoned staff who has over 20 years experience in adjusting claims. Like Mr. Petro they