One of the major themes from Chapter 11 is that managers must be able to analyze conflict effectively and react with the appropriate method of resolution to the conflict. It is important for business leaders to be assertive and to act with confidence, but equally as important for them to concede to certain influences when appropriate. Enemies can become allies and allies can become enemies, so we must be sure that conflicts with both remain functional. Michael Eisner successfully led the Disney company for most of the twenty-two years that he was CEO. When you are the industry leader, issues with your company can be less apparent because profits are good and there is less pressure to nurture outside partnerships. When Disney’s growth began