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Conflict Resolution: Unresolved Conflict In The Workplace

1107 Words5 Pages

Conflict Resolution Conflict is a disagreement or dispute between two or more individuals who have different ideas, feelings, needs, goals, values or beliefs. We all have faced conflict sometime in our lives, especially at work. Conflict is unavoidable in the workplace. According to Ahmed Higazee (2015), conflict is one of the issues that takes place in any organization specially hospitals where continuous human interactions occur. While most of us try to avoid conflict in the workplace, we will face it at some point in our careers and the challenge of it is how we deal with it. The purpose of this essay is to identify an unresolved conflict that I have experienced in my workplace.
There are three types of conflict: individual, interpersonal, …show more content…

The hospital where I work has a foley catheter protocol. According to the protocol, if the patient has a foley catheter without a valid indication the nurse can discontinue the patient foley catheter without a physician order. This protocol was introduced in the hospital to prevent catheter-associated urinary tract infections (CAUTIs). Before introducing this protocol, nurses and doctors were educated about this protocol. However, there is an arrogant physician who does not follow the protocol. He is rude, and the nurses are afraid of …show more content…

Manifest Conflict- In this stage the conflict becomes evident and the result can be positive or negative. In this case, the results were destructive because the physician yelled at me and would not listen to what I had to say. Also, he totally ignored the hospital policy.
People respond to conflict in diverse ways, but as healthcare providers it is essential that we learn how to deal with them. Understanding effective conflict resolution is essential to better deal with conflict. The four styles of managing conflict are:
1. Avoidance- Avoidance is when an individual avoids a situation because it is uncomfortable. Avoiding the conflict is not recommended because the problem can become worse by not addressing it. (Finkelman, 2016, pg. 329)
2. Accommodation- Accommodation is when an individual is less interested on the problem than the other. It is beneficial because it develops harmony, but in the future, it can be detrimental since it provided more power to the other person (Finkelman, 2016, pg. 329).
3. Competition- Competition is a negative way to manage conflict because this is when power is used to stop the conflict (Finkelman, 2016, pg. 329).
4. Collaboration- Collaboration is a positive tactic in problem solving. The goal is to find a mutual solution when both sets of interests are too important to be compromised (Finkelman, 2016, pg.

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