Juan Carreon
Management Information System
Chapter 7, 8, and 9
Review Questions
-1. What are the core business processes?
Core business processes are the processes which takes place from attaining raw materials up to actually selling the finish goods. These core business processes include order-to-cash, procure-to-pay, make-to-stock and make-to-order.
-3. What are the core and support activities of a value chain?
The core activities of a value chain are inbound logistics, operations and manufacturing, outbound logistics, marketing and sales, and customer service and the support activities include administrative activities, infrastructure, human resources, technology development, and procurement
-5. Describe what enterprise systems
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It allows companies to integrate information across operations on a company-wide basis using one large database. Enterprise systems have allowed companies to gain a competitive advantage by being able to integrate business applications whereas in the past business were not able to do so. In the past there were stand-alone applications and legacy systems which both were not able to integrate business applications. These systems led to a lot of disadvantages for the firms.
-7. Describe what enterprise systems are and how they have evolved.
An enterprise system is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database. Enterprise systems has allowed companies to gain a competitive advantage by being able to integrate business applications whereas in the past business were not able to do so. In the past there were stand-alone applications and legacy systems which both were not able to integrate business applications. These systems led to a lot of disadvantages for the firms.
-8. What are the core components of an ERP
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List and describe five techniques used in requirements collection
1) Interview-analysts interview people informed about the operation and issues of the current or proposed system.
2) Questionnaires-analysts design and administer surveys to gather opinions from people informed about the operation and issues of the current or not proposed system.
3) Observations-analyst observe workers at selected times to see how data are handled what information people need to do their jobs.
4) Document analysis-analyst study business documents to discover issues, policies, and rules as well as concrete examples of use of data and information in the organization.
5) Joint application design –JAD is a group meeting-based process for requirements collection.
-8. What are three major components/tasks of the systems design phase of the SDLC?
1) Designing the human computer interface
2) Designing databases and files
3) Designing processing and logic
-14. What are the three recommendations made in this chapter for managing an IS outsourcing