Title Page
Abstract
Introduction
With over 1300 restaurants located throughout the United States, Chick Fil-A is one of the largest fast food chains, as well as one of the most consent in sales and growth as evident in its historic growth records with positive growth since the opening of its first restaurant in 1943. What has been and continues to remain key to the success of the restaurant chain founded by Truett and Ben Cathy is the values that company was founded on: servant leadership, social responsibility, and belief in God. From its meager beginnings in a restaurant outside Atlanta,
Chick-fil-A has become powerhouse in the fast food industry worth an estimated $2 billion.
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His inspiration for the chicken sandwich came from his childhood. His mother served fried chicken to boarders that took residence in their home. His prototype of the chicken sandwich served today was a fried breast fillet served on a bun. The bun eliminated the problem of customers getting grease on their fingers. However, grease was not his biggest issue, it was time. How could he prepare and serve a chicken sandwich in the same amount time that it would take to serve a hamburger. Cathy experimented with numerous different cooking methods and seasonings, but it was not until he found a pressure cooker that used peanut oil that he perfected his now famous chicken sandwich. These chicken sandwiches began to rapidly outsell the hamburgers on the Dwarf House menu. It was not until 1963 that Cathy decided to give his chicken sandwiches a name in order to market them. A patent attorney had advised him that he could use ordinary words for his product name, as long as he misspelled or in some way altered the terms from their dictionary usage. Working with the words "chicken" and "fillet," Cathy came up with Chick-fil-A, making use of the "A" to convey the concept of being the first or best, ( …show more content…
Values-based leadership starts with the individual and more specifically ow well that individual leads him/herself (Frost, ) and how he well he/she holds true to their own individual beliefs. To the true valus-based leader their personal beliefs are nonnegotiable and they can never be torn from them. Value-based leaders also serve others. While part of an organizations purpose is to make profit, value-based leaders serve the higher calling of sevice to others in order to make not only organization better, but to make the people around them better, which contributes to the success and longevity of the the organization. According to Mishler (2012), in his study of the Perceived Measures of Servant Leadership at Chick-fil-A servant leadership leads to higher levels of relational trust in the workplace. This is also supported by Ahmad and Ghayyur (2014), in their study of how value-based leadership logistics support servise and employee satisfaction. Value based leadership understand the requirements of workers, mechanic strengths, research and developments and operational requirements for accumulated value and returns. Therefore, the impact of value based leadership is significant for the differentiable