Chick-fil-a was the only job I could find when the time came for me to work to fund the majority of my college expenses. I wasn’t exactly thrilled to be working at a fast food establishment but the positive and cheerful environment that was fostered there made it fun. The customers always welcomed it and reciprocated it with equal enthusiasm. I saw the positive results of a customer-centered business. This model could be applied in my future career in medicine to ensure that patients feel heard and appreciated while employees feel happy to go to work. I also learned the importance of time management skills. For the last 7 months I worked at Chick-fil-a, I was also working an added 12 hour shift as a scribe in the ER. It was difficult balancing