Christian Care Senior Living Communities: Case Study

Christian Care Senior Living Communities is a not-for-profit, faith-based organization that serves residents and patients in the Dallas-Fort Worth area. The multiple levels of services include Senior Retirement Living, Assisted Living, Alzheimer’s/Memory Care, Skilled Nursing, Rehab, Home2Stay Personal Assistance Services, and Hospice Care. Target clientele is the elderly/senior. My area of the organization is hospice service; consequently, services provided are nursing, medical social work, hospice aide and homemaker, physician, counseling, and bereavement counseling to the family and caregiver after death. There are several accreditations according to the different level of services. The company is considered middle size with 550 employees.

Christian Care Senior Living Communities organizational is a service-line structure. The organization is a service-line structure, and at the top of the structure is the Board of Directors, and then there are three Executive Directors(ED) which are responsible for different departments in the organization. There is a director in charge of the healthcare center, another director for private pay and hospice services. The third ED is in charge of the assisted livings and independent living. Each three EDs have staff that works under their authority and follow an organizational chart. As stated by Sullivan, “In a service-line structure, clinical services are organized around patients with specific conditions” (p. 17). In the hospice department where I work, at the top of organizational chart follows in this order: the board of directors, hospice ED, DON, Interdisciplinary team which consists of RN, Chaplain, Master Social Worker, and CNAs where care if provided at the end of

All levels of senior care are available on campus ranging from independent living, assisted living, long-term care, rehabilitation, and hospice service. An additional strength of the organization includes long tenure employees (there are employees in different levels and departments with over 15-20 years of longevity), extended longevity equal employee satisfaction and high moral which in turn provides positive patient care, high patient satisfaction, and quality indicators which allow for repeat customers. Staffing ratios are above minimal standards in the healthcare center and memory care. Furthermore, we are members of national, state, and local