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Coles Service Delivery Process

500 Words2 Pages

Introduction

Technologies system has grown rapidly and it has become an issues and challenges that will need to face by grocery supermarket. Currently technologies systems have been created new generation in the operation to each organisation and become a necessary system. However, latest technologies have provided more opportunity for customers, employees and management compared to traditional techonologies system. Most of the groceries supermarket organization has expanded their foortprints by installing latest technologies system which could improve the productivity, operation and and customer satisfaction for an organisation.

Business Operation of Coles Supermarket

Traditionally, operation in Coles faced significanted loss of revenue in their weekly server outages which caused by aging server hardware. Currently, Coles has implement the better technologies infrastructure ensure to support their daily operation and improved the ability to generate more revenue and customer satisfaction. The way for improve service delivery is the use of process technology in the service delivery process …show more content…

Automatic service checkout allows the customer to have actual experience and participation in the service delivery. (Greasley, A 2013) Besides, Coles identify this technology was the most helpful, especially during the peak sales hours, the customers are able to make purchases quickly and avoid dealing with long queues at the cashier, hence it will reduce the length of time in checkout lines and waiting time. Furthermore, the technology not only increase the satisfaction of customer and it also help Coles to limit the number of staff requirement by cutting down the wages in annual. For instance, Coles will only need to place one employee to monitor the several self-checkout kiosks for providing service to customers when they

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