Columbus Custom Carpentry Case Summary

Columbus Custom Carpentry is a family owned business that produces interior doors. The company is small and sells its products through special orders. CCC has found its place in the manufacturing of replacement antique doors for historic home restorations. It’s CCC’s special jigs that make replication possible and place the company in the niche market. However, the company struggle with some issues. Some of the issues which are discussed in this paper and presentation include turnover, internal alignment, management, communication, wages, bonuses, job descriptions and duties, and several others. Once these issues are identified and solutions are determined, the company should be operating in a more efficient and profitable manner.

Job

The CEO and HR Manager along with the department managers must develop and define collection goals and objectives for the team as a whole. Each department manager must understand his/her importance in those goals as well as the role of the entire department plays. This alignment will allow the managers to align personal goals, department goals and goals of the staff with those of the company which will help the managers to run a productive and efficient team in their respective departments. The better the team understands their goals, objectives and expectations, the more effectively and efficiently they will work. Without an effectively aligned management team, it’s common for managers to become frustrated by the lack of their team’s effectiveness. Generally, this isn’t because of a lack of the team’s ability or desire, but rather it usually stems from the lack of proper team alignment among the various projects within that organization. (Halvorson). This leads to the next issue,

You name it, it probably requires effective communication. Communication is especially important amongst the managers. Managers must be on the same page so that information communicated to each of their teams is accurate and consistent. In this case, the CEO should establish an executive committee that includes the CFO, HR Manager, Manufacturing Manager, Warehouse Manager and the Marketing Manager. The EC should meet regularly as determined by CEO to discuss issues, changes, costs, news, etc. All departments need to communicate and understand what is happening in each department to align with company goals. For example, the manufacturing manager should know how the products are being marketed or the Warehouse Manager should know the CFO’s financial issues. The HR Manager should know all personnel issues in every department. Other tips for open and clear communication between management