Every day, more than thousands of people are treated successfully and safely in the health system of the United States. But advances in technology, knowledge and little staff available, the recent years have created a health system of enormous complexity. This complexity takes risks, and experience shows that things can go wrong and that adverse events will be given, and will affect the future of our health system. Patients may be affected despite the dedication and professionalism of our staff and that will be affected families. So conflicts also appear.
Every day, more than thousands of people are treated successfully and safely in the health system of the United States. But advances in technology, knowledge and little staff available, the recent years have created a
…show more content…
Not enter into a discussion reaction. Use a slow, reasonable voice and help the person to express) keep open the communication, it is important to note that the person needs someone to talk to and wait for someone to understand. C) Use empathy and not sympathy, i.e., no display to agree with the person and situation. Simply must show understanding towards the situation mainly using reflection and paraphrasing .D) Do not enter into confrontation or interpretation, until a bond of trust is established, and not reject anything that the person says, exploring all options based on paraphrasing. E) Encourage the person to express about the clinic, positive experiences in previous visits, considering the person's thinking at the moment is very negative for the given situation. Focus on the problem, when it is angry, the anger prevails, so that the person expressing incoherent and need to keep focused on the problem. F) It is important to take into account the culture of the person and the background, each culture reacts situations of different forms, the background is very important since the person is expressed under its