ipl-logo

Comparison Of CPS Energy And Lloyd's Constructions

1414 Words6 Pages

Technology has swarm the business environment worldwide. Businesses today use technology for numerous things such as competitive strategy, productivity, marketing, telecommuting, customer services etc. Innovations in the technology area has improved the way businesses were done compared to twelve decades ago. Operations at companies has become less stressful and more productive because of the vast improvements of technology over the years. Referring to the given case, it was seen that technology aided the companies, CPS Energy and Lloyd’s Constructions in numerous ways as they both used the Reengineering Business Processes. According to James A. O’Brien and George M. Marakas (Introduction to Information Systems 5th Edition …show more content…

Smartphones also played a significant role at CPS Energy. Partnered with the Magellan Program, employees were able to use their smartphones on site to take photos of damage equipment or infrastructure to send to headquarters or the office. Then an immediate response with instructions to fix the problem at hand would be sent via voice, SMS text, email etc. to the person on site. Related to the Magellan Program and the smartphone distribution, CPS saw substantial improvements in supply chain efficiency as the technological changes helped speed up the purchasing order process, reduced inventory levels, reduced service costs and call time, increase in employee satisfaction as employees are more comfortable at work because of the access they have to the needed resources, customer satisfaction as service calls are fixed quickly, and reduced the time it took to close a purchasing …show more content…

At CPS, management couldn’t have foreseen the importance these devices would offer to the company. Christopher Barron, CPS Energy’s vice president and chief officer said, “Technology brings little to the table other than e-mail, and it cost a lot.” I think without first-hand understanding and no experience, it is relatively easy for the senior executives to rebate the benefits as it is a whole new area to the company, and amplify the risks or threats as they have fears about how much it will cost them, if it will be placed to use by employees and the safety of the device. An alternative proposition which can be used by CPS to improve the reception of these initiatives can be to bring into play small, low risk and low priced trial projects to demonstrate and reveal the technology's value and worth to the organization. Given this proposition, the senior executives would be more open to such change as they gain knowledge about the product

Show More
Related
1541 Words | 7 Pages

Possible managers may interact with software as well in case possible changes are required. The business units that will be involved with the solution are the accounting department who handle the financial aspects of the project, possible IT department who manage the technology solution and most importantly the managers of Berlasco Court who handle daily operation. Redesigning the following business processes will provide benefits this can be

Read More
333 Words | 2 Pages

2. Identify problems that businesses in the case study solved by using mobile digital devices. GE Corporation used the digital devices to monitor and manage their gas turbine inventory and electronic transformers throughout the world with the ability to zoom in from a global map to a specific

Read More
1239 Words | 5 Pages

This paper explores the fundamental facts

Read More
753 Words | 4 Pages

It clearly show a good sign to the employees as money is spent on them. Viruses Another reason Bradfield would upgrade the IT system to allow the computers to deal against viruses. This would make it hard for the computer

Read More
566 Words | 3 Pages

It allows the user to interact with the computer in a sophisticated way such as managing files.

Read More
1206 Words | 5 Pages

This primary source shows to be useful in

Read More
739 Words | 3 Pages

This paper will give a closer look at the

Read More
750 Words | 3 Pages

The information revolution is sweeping through our economy. No company can escape its effects. Dramatic reductions in the cost of obtaining, processing, and transmitting information are changing the way we do business. “To get ahead in today’s business world, a company must utilize the right resources. One of the most effective, of course, is information technology (IT), which has become an essential tool for businesses across many industries” (2013).

Read More
1236 Words | 5 Pages

Continuing technological advances in smart phones, smart televisions, and other smart devices, one might begin feeling slightly outsmarted by their own equipment. Many will offer qualities such as faster internet reception, better image quality, or increased storage space. Who would oppose leaving a lesser product for something better at such a bargain price? Progression in technology also include monitoring devices, such as closed circuit television (CCTV). These devices are often cost effective ways for communities to keep a watchful eye on areas and make the inhabitants feel safe.

Read More
1252 Words | 6 Pages

Advances in technology created new opportunities for business and bolstered the

Read More
2023 Words | 9 Pages

With the use of this framework in reengineering its call centers and the automation of manual processes through call centers. Malaysia Airlines was able to achieve the following: Cutting call center costs by 18% and tripling sales, through phone, e-mail, fax, and web chat they were able to service customers, Interactive voice response or online ticket payment, and Tracking of agent productivity done by managers. In doing the following, they were able to streamline their processes. Malaysia Airlines measure the strategic metric. It measures the functional goals so that Malaysia Airlines can boost their customer payment capabilities.

Read More
995 Words | 4 Pages

Q. 2. Recent development in Technology has enabled huge global organizations to avail information easily in their premises for smooth functioning of various departments within an organization. Much of a company's success comes down to its Supply Chain Management and logistics. The development of Information Systems in SCM helps in cost reductions, customer satisfaction and productivity.

Read More
2127 Words | 9 Pages

Ahmed, M., & Ahmad, S. (2014). Transformation of smart phone to super phone: A future oriented gadget. Pranjana: The Journal Of Management Awareness, 17(2), 1-20. doi:10.5958/0974-0945.2014.00001.6

Read More
1008 Words | 5 Pages

Vested interest 5. Desire to retain existing friendships Preferred Alternative with Rationale Every business organization is not exempted to change, as both employees and the environment is also changing. This case study clearly point out the change of perception of whole organization; which is integrating computer on their daily operation. It is true that some may be resistance to this change due to several factors hindering them to adapt change in a positive perspective.

Read More
810 Words | 4 Pages

It helps in most of the concerns of customers, improving and maximizing customer satisfaction, and gain customer loyalty, which will lead to the growth of the industry and more profit. The airline industry thought of coming up with a strategy that helps in finding information about the availability and cost of the flight, booking flights online, checking-in online, collecting information about each customer’s preferences, finding out which customers are most profitable, building customer loyalty by rewarding them, and increasing sales. Nowadays, almost everyone around the world is using the internet for personal use and for business use. That is why many industries are using applications that open on smart phones and tablets to make it easier, faster, and more convenient for the customers. Moreover, airlines are using e-business applications and Customer relationship management strategy, such as e-CRM which helps in managing customer relationship through the Internet, and many airlines are doing this as a separate plan to their e-business

Read More

More about Comparison Of CPS Energy And Lloyd's Constructions

Related Topics

Open Document