ipl-logo

Consumer Rights Act 2015: Improving Consumer Laws Across UK

1041 Words5 Pages

The Consumer rights Act 2015 has been universally acclaimed as an important legislation with relation to the rights of consumers. It is an amalgamation of several pieces of legislation. Its aim purpose is to improve consumer laws across UK and also the requirement for the improvement of EU reform proposal like the EU consumer Rights Directive.[ ] It applies to ‘Traders’ and ‘Consumers’. The Act offers to consumers buying digital content, goods and services rights and remedies. Its main concern borders on contracts between consumers and traders; where the trader is expected to supply digital content, goods or services. Its purpose is also to increase consumer confidence in markets, consolidation of UK consumer protection laws, and ensuring …show more content…

Its requirement is for transparency by all sellers and terms in the contract must be clear and intelligent, the terms should also be prominent which means that the consumer must be informed of it or the term must be brought to the buyer’s attention. The contract terms must also be fair to the consumer and not binding on the consumer or infringe on the rights and obligations of the consumer.[ ]

The Significance is that any term that is unfair will not be binding on the consumer. The goods must be of satisfactory quality and fit for the purpose it was ordered, it must be as described in the contract, or must match a sample previously seen, shown or examined by the consumer and in terms of installation, it must be installed correctly. And there are also remedies that a consumer can have. In respect of supplies it is required that the supplier must carry out the supply with reasonable skill and care, that the price paid must be reasonable and it must be performed within a reasonable price.[ …show more content…

The content must be of satisfactory quality, if the consumer has made known to the seller or trader, the purpose for it, then it must be fit for that particular purpose. , it must also be as described or proper description of content must be given. There are paid and free content in digital content as long as the consumer has paid something with either a gift voucher or a virtual currency for the free content. But if the consumer device is destroyed as a result of free content that was supplied alone, then the trader will be liable as a cause of negligence. And you will also be liable if you supply something that you were not authorised to supply by the Act. Where digital content does not conform to the terms, repairs is requires and it must be within a reasonable time and the seller or trader bears all costs incurred. Where repair is not possible then a 100% refund must be given to the consumer and the trader must not charge for cost of refund. It is also not required that the consumer delete the content form the device.[ ][

Show More
Related

Acct 504 Case 8-2

305 Words | 2 Pages

8-1. You have a complaint against one of your suppliers, but you have no documentation to back it up. Should you request an adjustment anyway? Why or why not? 2

Read More

Qlt1 Task 2

1428 Words | 6 Pages

Repairs and replacement policies: you have to have a repair and replacement policies that comply with terms and conditions but still helps the customers to repair and replace their product, as many of time customers find their products are damaged or not good for use after buying. Show your customer your standard that each product will be examined by your company's

Read More

Australian Consumer Law Case Study

1213 Words | 5 Pages

2,700 to 3,300 words maximum 1.1 Introduction s18 of the Australian Consumer Law (“ACL”), which forms schedule 2 of the Australian Competition and Consumer Act 2010 (Cth) analogously with s52 of the Trade Practices Act 1974 (Cth) (“TPA”) provides that the liability of misleading or deceptive conduct is expressed in general laws. Karl Llewellyn outlined that this provision should be read ‘in the light of some assumed purpose’ , and this essay will examine the importance and scope of s18, as well as the relevance of the legal ruling in relation to misleading and deceptive conduct in trade and commerce. The appeal case of Google Inc v Australian Competition and Consumer Commission (“Google v ACCC”) examined whether publishing or displaying

Read More

Australia Consumer Law Essay

814 Words | 4 Pages

When providing a customer with resolution options you need to ensure that they are in accordance with the appropriate legislative requirements and enterprise policies. The relevant legislative requirements that may need to be taken into account include legislation around Competition and Consumer Protection and the Privacy Act, which details information around the recording and use of consumer’s information by the organisation. The organisational policies and procedures that may need to be taken into account include anything that relates to: • Customer Service; • Complaint Handling; • Confidentiality and Customer Privacy; • Warranties and Repairs.

Read More

Mob Lab Games Case Study

456 Words | 2 Pages

However, some solutions to improve the asymmetric information problem are to increase the amount of information there to the consumers. The better the access to the given information, gives consumers a better advantage of gaining more information/knowledge than the other party (the sellers) before making the decision to purchase the overall final product. Another solution includes guarantees and warranties. They help out the firm in many ways. They target consumers who are looking for overall better/higher quality final goods/services.

Read More

Why Is Australian Consumer Law Unfair

1620 Words | 7 Pages

Introduction The “unfair terms” provisions under Part 2-3 of Schedule 2 of the Competition and Consumer Act 2010 (Cth) (CCA), The Australian Consumer Law (ACL), are necessary to protect consumers and ensure fair trading in Australia. Opponents of the “unfair terms” provision believe that individuals have autonomy to contract and that the inequality of bargaining power between consumers and suppliers is acceptable as contracting parties can renegotiate the terms, accept or reject alternatives, or choose to deal with another provider. These beliefs are based on the outdated falsehood that is classical contract theory. However, this theory allowed the capacity for businesses to use one sided contract terms that can sometimes unfairly and inefficiently

Read More

Support Policies And Procedures

681 Words | 3 Pages

This document sets out top 10 quality standards, supporting policies and procedures that are in place to ensure of the high-quality service provision to our customers. 1. Customer Charter Midland Groceries Ltd values and respects all customers. Our goal is to meet customer needs in day to day business by the efficient response to all customer enquiries. We are committed to provide helpful and professional customer service and high-quality retail sale and wholesale of a wide range of high-quality products.

Read More

My Experiences In Nurmes Finland

1857 Words | 8 Pages

The job of the purchasing manger is simple. It was my job to purchase the raw materials for the production of the products we were to sell. Any and all purchases would be delivered to our company in the same period we have asked for them. It was also the company’s responsibility to pay for the raw materials in the same period we asked for them. There were two types of raw materials needed for the making of our products and each product needed a specific amount of each raw material to be made.

Read More

Essay On Net Neutrality

612 Words | 3 Pages

The concept of net neutrality can make equality between peoples’ internet service and prevent carries from blocking or slowing down websites. If net neutrality comes to an end, carries will raise prices knowing many customers cannot afford the new prices. Therefore, they either spend extra money to get faster service or continue to be left behind. The internet has become very important to many and gives people the freedom to do whatever they want. The justification is only that companies are money hungry, and they do not care about others circumstances.

Read More

Should The UK Government Have Monopolies?

542 Words | 3 Pages

In business, competition can be defined as "the effort of two or more parties acting independently to secure the business of a third party by offering the most favorable terms. ”(Wikipedia, 2014) Competition is an essential element among enterprises as it helps them to allocate resources efficiently and a prerequisite for free market economy as mentioned by Adam Smith. Competition policies and regulatory mechanisms are used to ensure that consumers have wider range of products and services, to prevent uncompetitive practices (i.e., firms do not collude), to insure that firms follow the quality standards and safety regulations and finally, to promote legitimate and liberal competition.(Tutor2u.net, 2014) UK government competition policy has been distressed on adjusting market behaviour and especially on abuses of market power from firms acting individually in a specific market (i.e., a monopoly).

Read More

Fair Trading Terms And Conditions P2 Business Plan

491 Words | 2 Pages

 Trading terms & conditions For my business before selling products or providing service I will put clear terms on the products when before sale it and that will protect me in case of any issues after the purchases. Those terms been set to protect my business from any unreasonable complaints made by costumers. From here we can see clear the importance to have details of the prices of the products, the way of payment either cash or credit also any arrangements made for delivery for the products if it is available. All this terms should be writing and kept at clear place so all customers be able to read it, understand it and agreeing before the deal is made to make the sale more legal in terms. 

Read More

Examples Of Risk Possible Consequences

728 Words | 3 Pages

Buying Online 1) No children or young person should be allowed to buy or order things from online. This can then prevent any details such as debit or credit card details given to the wrong person. 2) To set up an Anti-Virus and Firewall software that can prevent hackers or malicious programs into a computer and then stealing personal information such as debit or credit cards or

Read More

Stakeholder Analysis Of Uniqlo

730 Words | 3 Pages

Suppliers provide products and services in return for payment on time, repeat orders and respect but

Read More

Dishonest Manipulation In Consumer Behavior

856 Words | 4 Pages

Thirdly, a consumer who is knowledgeable about a particular product or service can make investments that are innocuous, and durable. In effect, the resultant investment can be construed as responsible or less costly. Fourthly, being informed about the origin of goods can help a consumer to make a purchase based on ethical considerations. For instance, a savvy customer will refrain from buying products that appear to have illegally acquired before processing or those that were produced under circumstances that are considered unethical. All these advantages can only accrue to consumers if they are informed about the products

Read More

Internal And External Factors That Influence Safety Culture

1409 Words | 6 Pages

Many organisation argue that they should move away from the ideology of HSE legislation standards because of it’s many regulation(red-tape) affect the way business is done The Rt Hon Michael  Fallon et al., 2013). The reason organisation believes in a more “laissez faire” way of doing things, it that is help drives the market into a more competitive form of business in comparison to the “laissez faire” of trade Kelloway and Cooper,

Read More

More about Consumer Rights Act 2015: Improving Consumer Laws Across UK

Related Topics

Open Document