Consumer Rights Act 2015: Improving Consumer Laws Across UK

The Consumer rights Act 2015 has been universally acclaimed as an important legislation with relation to the rights of consumers. It is an amalgamation of several pieces of legislation. Its aim purpose is to improve consumer laws across UK and also the requirement for the improvement of EU reform proposal like the EU consumer Rights Directive.[ ] It applies to ‘Traders’ and ‘Consumers’. The Act offers to consumers buying digital content, goods and services rights and remedies. Its main concern borders on contracts between consumers and traders; where the trader is expected to supply digital content, goods or services. Its purpose is also to increase consumer confidence in markets, consolidation of UK consumer protection laws, and ensuring

Its requirement is for transparency by all sellers and terms in the contract must be clear and intelligent, the terms should also be prominent which means that the consumer must be informed of it or the term must be brought to the buyer’s attention. The contract terms must also be fair to the consumer and not binding on the consumer or infringe on the rights and obligations of the consumer.[ ]

The Significance is that any term that is unfair will not be binding on the consumer. The goods must be of satisfactory quality and fit for the purpose it was ordered, it must be as described in the contract, or must match a sample previously seen, shown or examined by the consumer and in terms of installation, it must be installed correctly. And there are also remedies that a consumer can have. In respect of supplies it is required that the supplier must carry out the supply with reasonable skill and care, that the price paid must be reasonable and it must be performed within a reasonable price.[

The content must be of satisfactory quality, if the consumer has made known to the seller or trader, the purpose for it, then it must be fit for that particular purpose. , it must also be as described or proper description of content must be given. There are paid and free content in digital content as long as the consumer has paid something with either a gift voucher or a virtual currency for the free content. But if the consumer device is destroyed as a result of free content that was supplied alone, then the trader will be liable as a cause of negligence. And you will also be liable if you supply something that you were not authorised to supply by the Act. Where digital content does not conform to the terms, repairs is requires and it must be within a reasonable time and the seller or trader bears all costs incurred. Where repair is not possible then a 100% refund must be given to the consumer and the trader must not charge for cost of refund. It is also not required that the consumer delete the content form the device.[ ][