This document sets out top 10 quality standards, supporting policies and procedures that are in place to ensure of the high-quality service provision to our customers.
1. Customer Charter
Midland Groceries Ltd values and respects all customers. Our goal is to meet customer needs in day to day business by the efficient response to all customer enquiries. We are committed to provide helpful and professional customer service and high-quality retail sale and wholesale of a wide range of high-quality products.
2. Accessibility
Midland Groceries Ltd provides designated accessible disabled person parking spaces, family friendly parking spaces and other parking areas available free of charge.
Midland Groceries Ltd building is accessible to everyone,
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Complaints Policy
Our goal is to provide best possible service, therefore we are we would like to hear from our customers if they have any complaint. The complaint must be in made in written form where later will be relieved and respond by appointed staff member. If the client is not satisfied with the outcome of the complaint the client has a right to appeal received a recommendation.
5. Management
Management ensures that the company is complainant with all relevant regulations, obligations and law such as companies act, health and safety act, food safety regulation and that the company offers high-quality standards.
Management role is to actively act in company, employees and customer’s best interest.
Management is responsible for yearly organisational planning, yearly strategic plans, development and training, innovation, annual reports, policy making, promotion, industrial relations and much more.
6. Supervision
Supervisor’s role is to ensure that all employees have required qualification and competence and to identify potential trending needs.
Supervisors are also responsible for the rostering system, ongoing support for all personnel and the customers and implementation of policies and