1. What are the key differences between leadership and management?
a. Managers tend to focus internally (administration and operations), and leaders tend to focus more externally (government, media, partners, laws, and regulations)
b. Leaders are more forward-thinking than managers
c. Leaders keep the organization on course, and the manager runs the business
2. List and describe the contemporary models of leadership. What distinguishes them from past models?
a. Emotional Intelligence: there are skills needed to be a well-adjusted leader
b. Authentic Leadership: leaders understand themselves, know what motivates them, and builds a strong team; they integrate all aspects of their lives
c. Diversity Leadership: culturally competent leader; certain
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Spirituality Leadership: emphasizes ethics, values, relationship skills, and promotion of balance between work and self; does not imply certain religious beliefs
f. Resilient Leadership: leaders must be able to overcome pressure, bounce back, and keep the organization moving forward; inner-strength and perseverance
g. Emerging Leadership: leaders are constantly learning, and experience build foundation; gathering as many skills to become the best-rounded leader
The models of leadership in the past were designed with internal qualities in mind, where the contemporary models are more externally designed. The contemporary models also include different kinds of leadership styles, because there is more than one kind of leader, with different skills to focus on.
3. What are the leadership domains and competencies? Can you be a good leader and not have all the competencies listed in this model?
a. Functional and Technical
a. Knowledge of business
b. Having strategic vision and strategic decision making
c. Managerial ethics
d. Problem-solving skills
e. Ethics and values
f. Governance
b. Self-Development and Self Understanding
a. Be self-confident and self-aware
b. Integrity and
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Do healthcare leaders have a responsibility to be culturally competent? Why or why not?
a. Healthcare managers absolutely have a responsibility to be culturally competent. People need healthcare from all walks of life, and when working in an industry that deals with all cultures, it is important to at least understand that people are different. Anyone that walks into a healthcare organization should have the opportunity to be treated equally and receive the best care.
6. Why is emotional intelligence (EI) important for healthcare managers? Identify three ways someone who is new to the field can assess and develop his or her EI quotient.
a. Healthcare managers should be empathetic in their work, with both patients and staff. Emotional intelligent managers have a better understanding of themselves, what motivates them, and create a passionate work environment. Someone new to the field can assess their self-awareness and of their values line up with the organizations. They can also see how empathetic they are by setting a patient-centered setting. Another way would be to evaluate their social skills by getting a good relationship with the board.
8. What are some ways healthcare leaders can use research to improve their ability to