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What Are The Themes Of Kerry Patterson's Crucial Conversations

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Crucial Conversations Team 4: Jay Dave, Renee Kelley, Guillaume Lardeux, Matt Wieringa, Matt Wood Leadership Communication, EMBA 200C -- 20 August 2015 Acknowledgement: This learning module was inspired by the bestselling book Crucial Conversations (2012), written by Kerry Patterson, Joseph Grenny, Ron McMillian, and Al Switzler. The following learning modules have been created independently based on themes from the book. Introduction What is common in each of the following scenarios: giving the boss feedback about his/her behavior, discussing problems about physical intimacy with your spouse, and dealing with a rebellious teen? The similarity is that in each of these scenarios: the stakes are high, opinions vary, and emotions run strong. In short, these are crucial conversations. As we do our best to deal with these crucial conversations, we often toggle between two ends of a rather unhealthy continuum. We often hold things inside by going silent until we can take it no longer - and then we burst out by attacking others’ ideas and feelings. We move between silence and violence; we either don’t handle the conversation or don’t handle …show more content…

Consider this scenario: You’re working on a routine report at work and your boss checks up on you three times in one hour, offering suggestions. You decide that your boss is questioning your capabilities and you hold a grudge against your boss. In such situations we make two grave mistakes. The first grave mistake is that we assume our actions are based on how we are made to feel. In reality is how we feel is entirely in our hands. Just after we observe what others do and just before we feel some emotion about it, we tell ourselves a story. We add a motive to what we just observed, then we add a judgement for that motive - is that good or bad, and finally based on these thoughts our body responds with an emotion. This is our path to

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In the article “How to Give Orders like a Man” Deborah Tanner discusses the pros and cons associated with indirect versus direct communication. To communicate effectively, ideas must be portrayed clearly and concisely to ensure that tasks are completed properly and in a timely manner. While direct instruction will give the subordinate a clear understanding of the task, indirect communication will foster mutual respect and understanding between the subordinate and the superior. However, being fluent in both of these techniques will reap the most benefit and allow for the most efficient form of communication to take place.

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To begin with, what one says in an argument or in a terrible event can have far-reaching effects on the situation itself. Various instances can be accumulated that show that how one reacts to something is just as important as the solution to that problem. For example, as stated by Kim Morgan in “Resolving

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The year of the film, Great Expectations, was in 2012. Nonetheless, considering that the actual story took place in the mid 19th century, Michael Newell one-hundred percent utilize his ambitious eye to incorporate modern technology to his advantage. For example, the film production used Arri Alexa XT Plus cameras along with utilizing the high definition system. Nonetheless, these lucrative gadgets detail allowed Newell to capture a higher focus on the scenes that were being filmed, an event that wouldn’t be able possible back then. Unfortunately, because modern audiences don’t necessarily get entertained by classical/Shakespearean dialogue, Newell seemingly saw it fit to cut some important conversations between several undeveloped characters

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Here I just give you two examples. First,telling a friend he looks great when he looks like terrible can be based on a decision that the friend needs a compliment more than a frank opinion. Second,the sergeant in Vietnam who knew one of his men was killed

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Raising this awareness personally, can bring us closer to NVC (“I actually feel [angry] because I …”). Feelings are always personal per nature and therefore valid. There is no doubt in

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