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Customer Assessment At Metro Trains Melbourne

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My client is the Customer experience and accessibility advisor at metropolitan rail service (METRO). Metro Trains Melbourne is Victoria's metropolitan rail service and operates 210 six carriage trains across 869 kilometres of track, transporting 415,000 customers each day in Victoria. The companies favourite design elements are contemporary and funky mostly with blue colour schemes. This can be seen throughout their logo to the design themes they use in trains. They aim to encourage the Melbourne community’s vibrant and ever-evolving lifestyles, by providing a seamless transport solution to keep individuals connected. So they constantly update assessability options, Introduce new services in trains etc to enhance customer experience. METRO
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