ipl-logo

The Impact Of Internet Banking

724 Words3 Pages

1 Introduction
Internet banking is the platform to do business or provide services to the customers over internet or World Wide Web via electronic medium and gadgets (Abu, 2004). Many persons in various contexts define internet-banking concept. Customer retention is the process of continuing the business process with one customer. It refers to the activity that an organization undertakes to lessen the customer defection. Satisfied customers are intended to stick with the organization, which represents the long-term relationship between customer and organization (Hennig-Thurau, 2000). Customer retention has an identical impact on organization as longer relation means long time revenue from that customers and more value in the marketplace both …show more content…

It is listed on New York and London stock market, whilst operating in 50 countries across the globe including United States, Asia, Africa and Europe (Lewis, 2010).
As a universal bank, Barclays Bank has to perform with various types of customer to do business. In this research, it will focus how corporate customer and individual customers from retail banking cope with its internet banking facility and the impact of internet banking in customer retention. It also put some light on customer satisfaction performance by internet …show more content…

As evident, the recent economic recession claims high influence on the banking sector of the world (Siu, 2003). Barclays bank required to manage the challenges through technical and operational steps. Internet has made every steeps easy for them, which is currently one of the top topic in the world. By communicating the customers and clients through their advanced technical systems, they are managing the situation. Summing up the challenges, this research study aims to explore and identify the effect of internet banking on the customer retention in context to the challenges while redefining its business.
2.4 What could this research shed light on?
This research will explain the impacts of internet banking on customer retention within the banking industry. Besides, the researcher will find out the changing factors of customer satisfaction, which will shed light on the current market trends towards the industry and demand activator factors of Barclays bank. Through this research, overall customer relationship management of Barclays bank will be evaluated, which will be conducted by assessing positive changing behaviour of consumer towards the bank. At the end of the research, the researcher will suggest how Barclays bank can improve its online banking

Show More
Related

Dollarama Essay

842 Words | 4 Pages

Established in 1992, Dollarama is one of the largest value retail stores in Canada. Presently, they employ over 13,000 employees and have more than 1000 locations across the country. Dollarama provides its customers with a variety of consumer products, general merchandise, and seasonal items. Its Customers are able to find a consistent shopping experience with affordable products in convenient locations. The company is the market leader in dollar stores, and are constantly seeking opportunities to expand.

Read More

The Banking Concept

834 Words | 4 Pages

In “The ‘Banking’ Concept of Education” Paulo Freire addresses the inefficient and oppressive nature of modern education. Freire explains that the way in which teachers conduct educating is harmful to the students as well as the teachers. He proposes an alternative method to the banking concept called the problem-posing method. This method treats the teacher and students the same and allows for knowledge to flow in both directions. What Freire tries to convey in his work is that the way the act of educating is performed has a profound impact on the way the students materialize into the real world and how education can be used, intentionally or not, to control the students.

Read More

Male Electra Research Paper

1162 Words | 5 Pages

Male Extra Enhancement Pills - How it Works? A brand new formula called MaleExtra, which are pills to increase sexually active in men. This improved male enhancement claims to have many benefits for us men to gain, which makes it's a unique product to carry the main primary component called Pomegranate.

Read More

Company Overview Of Shoppers Drug-Mart Corporation

1247 Words | 5 Pages

GENERAL INFORMATION Shoppers Drug Mart Corporation is a publicly listed company incorporated and has its base in Canada. Shares of the company are being traded in Toronto Stock Exchange. The Company has 1253 licensees in the form of wholly owned Shoppers Drug Mart®/Pharmaprix ® which are full-service retail stores that sell drugs and pharmacy across Canadian landscape.

Read More

Essay On Boeing Ethics

1413 Words | 6 Pages

Boeing Corruption case Three learning points Boeing ethics: Boeing has made much publicly about its supposed ethics reforms "post Boeing CFO Sears and Druyun." But the average Boeing employee still does not know whether to laugh or cry when thinking of the state of Boeing's ethics. That is what I observed at Boeing before my termination for trying to terminate what is perhaps the most serious of the illegalities Boeing still is willingly performing, openly or not.

Read More

The Banking Concept

1901 Words | 8 Pages

In the text, the ‘banking’ concept of education is distinguished as ‘the scope of action allowed to the students extends only as far as receiving, filling, and storing the deposits.’ Freire illustrates the roles the ‘banking’ concept plays in student’s education; how it affects the teachers, affects the students, and the type of relation it creates between a student and teacher. In the passage, Freire pointed out how the teachers who are using this precise model are having all the power, the power to determine a bright mind’s future. Having ‘power’ isn’t necessary displayed as having authority, it can also be displayed as how they teach, talk, and the mindset they bring to the classroom. Freire claims “”...

Read More

Business 475: Social Performance Of Organizations

1450 Words | 6 Pages

The more satisfied customers are, and the better efforts play a role in increasing and maintaining a long-term association between them and the organization then the more likely they will be to return as customers but also to bring more customers based on their own positive practices. Such a relationship goads companies such as Apple to dedicate considerable time and capitals to targeted marketing and sales strategies by way of ensuring this relationship

Read More

Banks Before The Civil War

2048 Words | 9 Pages

Over thirty years have gone by since the start of taking banking to the Internet and there have been many situations that reflect it as a good thing, and then others opposing it as a bad idea. In all, the online industry continues to grow and advance each year with researchers coming out with new ideas to improve the banking

Read More

Annotated Collaborative Research

1119 Words | 5 Pages

The banking industry is experiencing a significant transformation due to changes in customer needs, activities, behavior, and knowledge caused by the development of technology. Many graduates want to work in the banks; however, not everyone perceives the ways technology changes our banks in our modern society. It is exigent to research the impact of technology on the banking industry to make the audience, especially graduates who will work in the banking industry, understand how technology has affected every part of banking from the way banks operate to how customers access different banking services. The purpose of this paper is to provide our audience with an expansive review of relevant literature, aiming to illustrate the meaningful effects

Read More

ALDI: Customer Relationship Management

1275 Words | 6 Pages

Question 1 answer: Customer relationship management is mainly about building relationships with a company’s targeted profitable customers and maintaining that relationship through delivering customer value, as in how a consumer perceives a certain product and values it enough to buy it rather than buying the competitor’s product, and delivering customer satisfaction where the product meets the exact expectations the consumer had actually expected from the product or more, but not less. Companies can build customer relationships at many levels, depending on the nature of the target market (Kotler and Armstrong, 1988). Companies with many low-margin customers can develop basic relationships by which a company doesn’t get to know it’s consumers

Read More

Bank Of America Mobile Banking Case Study

1764 Words | 8 Pages

Bank of America: Mobile Banking This essay is based on the case “Bank of America: Mobile Banking” which is dated on May 2012. We will first present benefits mobile banking provide to consumers and highlight reasons why many consumers haven’t adopted mobile banking yet. Furthermore, we will look into Bank of America motivation to offer mobile banking to its customers and review associated costs and risks of mobile banking implementation. Then understand what lessons can the bank learn from its online banking operations and analyze costs and benefits of having customers migrate to online banking.

Read More

Customer Relationship Management Practices In The Airline Industry

810 Words | 4 Pages

Customer relationship management practices are strategies that companies use to achieve and analyze customer’s data and interactions throughout their life, with the goal of improving business relationships with customers, gain customer loyalty and help in the sales growth. Customer relationship Management systems are designed to collect information on customers across different networks through the company's website, telephone, live chat, and E-mailing, marketing and social media. Customer relationship management systems can also give all the detailed information on their personal information, purchase history, buying preferences and help them with their inquiries. Their general goals are to find, attract, and win new customers, develop and

Read More

Relationship Between Hospitality And Tourism Industry

1572 Words | 7 Pages

First of all customer means A person who buys goods or services from a shop or business, loyalty means the state or quality of being loyal, faithfulness to commitments or obligations. So Customer loyalty is the key objective of customer relationship management and describes the loyalty, which is established between a customer and companies, persons, products or brands. “Customer loyalty is an essential aspect in any organization whether it is offering a good or providing a service. “Many organizations are looking for various ways to increase their customer loyalty as it has a positive effect on the profitability of the organization.” (Gremler 1996: 171, Abdullah et al. 2000: 826).The individual market segments should be targeted in terms of developing customer loyalty.

Read More

The Cause And Causes Of Online Shopping On The Internet

996 Words | 4 Pages

Causes According to Amin & Noor (2013), the E-consumers generally refer to the purchaser of goods and services over electronic systems such as Internet and other computer networks. This new group of consumers is increasing in number over the years as on-line shopping become a trend and manifestation of modern life style. Based from the Paynter & Lim (2001), E-commerce would provide consumers with benefits such as interactive communications, fast delivery, and more customization that would only be available for consumers through online shopping. Product information in the Internet is more compact and it ranges from various sites.

Read More

The Importance Of Internet Banking

2972 Words | 12 Pages

INTRODUCTION Internet banking or online banking has been defined as “the service that allows consumers to perform banking transactions using a computer with an internet connection”. Pikkarainen et al. (2004) while defining Internet banking based on its utility defined it as “an Internet portal through which customers can use different kinds of services ranging from bill payment to making investments"[1].

Read More

More about The Impact Of Internet Banking

Related Topics

Open Document