Disadvantages Of A Business System In A Medical Office

A business system resolves nearly all of these problems in addition to many more dysfunctional issues, and this is how it happens.

The primary goal of the physician’s practice must be established by the doctor. That objective is what the whole medical practice business system and series of processes are determined to reach. For example, the doctor may have a desire to increase the number of new patients by 200 percent each month for the next four months. Or maybe the doctor sets eyes on having a million-a-year practice in the next five years. The big advantage of a “business system” is that it is composed of a detailed and fixed sequence of “processes” that each employee is required to follow to maximize their productivity in their

Employees either make up their own rules to do their jobs (common in most doctor’s offices) or the physician should provide a definite basic set of rules for every job duty in their office—at least if they intend to maximize their practice income. (An example of such a list is demonstrated below.) At the very least it would provide for a smoother running office by eliminating arguments about what employee is responsible for doing what. Mental wrestling matches between employees over who gets to go home first creates anger over having to help other employees finish their jobs at the end of the day so everyone can go home at the same time. Whining about required overtime at the office and in spite of spouses complaining that the doctor is ruining their family life because of it, is another reason to set the rules when they are

Employees discover that their work is more important than they thought and their value to the practice is increased; they feel needed and are more loyal. Their expectation of a salary increase is another stimulating force.

Like an efficient assembly line, the accumulation of the “processes” assigned to each office employee’s job position duties becomes the foundation of the office business system. The robotic nature of each process means that each employee knows exactly how to do his or her job step by step for each of his or her assigned duties. All the employee has to do is look at the protocol written on paper or in the office procedures manual and follow each process exactly or are closely as possible. The advantage of this kind of system is that any employee can be replaced by another with no time lag or loss of productivity. The replacement employee only has to read the detailed stepby-step instructions for that job and ideally step immediately into the job and perform well without a problem. This is exactly how major industries are able to produce massive amounts of products so quickly and repeatedly. They just plugin an employee in the production line anywhere they are needed without loss of significant productivity. In a medical office, it has to be done