Example Of Management In Superstore

Summary

Superstore is a comedy series that follows the daily lives of employees working at a fictional retail store called Cloud 9.

Season one of the series starts with introducing one of the main characters, Jonah Simms, a recent college graduate who starts working at Cloud 9 as a temporary employee. He quickly befriends the other employees, including Amy Sosa, a floor supervisor juggling work and family life; Garrett McNeil, a sarcastic and witty employee who works in the customer service department; Mateo Liwanag, a competitive and determined sales associate; Glenn, the very religious and naïve store manager; Dina Fox, the store's strict and no-nonsense assistant manager; and Cheyenne Thompson, a pregnant teenager always struggling

In one episode, he is faced with firing a long-time employee, Myrtle, due to her poor work performance. However, he ultimately ends up promoting her to a made-up position instead. This shows a lack of effective management skills, as Glenn is unable to make tough decisions that are necessary for the store's success.

Another example of management is shown by the Assistant Manager, Dina. Dina is strict and authoritative, and opposed to Glen, she can make decisions that benefit the store's performance. However, her management style is often too harsh, which leads to conflicts with other employees. She frequently enforces strict rules and regulations, which are not always necessary, leading to low morale and dysfunctional conflict amongst the employees.

Amy is shown to be a natural leader who inspires and motivates her colleagues. In Episode 2, when the store is short-staffed, she takes charge and assigns tasks to the employees, saving the store. Her ability to take initiative and lead by example is an excellent demonstration of effective

Overall, the importance of appreciating and investing in human capital is shown in the series. It emphasizes the need for workplaces to be inclusive and supportive of all employees, regardless of their background or personal circumstances.

Conclusion

The first season of Superstore has significant relevance to Business Studies for Grade 12 as it covers various concepts relevant to it.

The concept of human capital is shown where the employees’ skills, knowledge, and abilities contribute to their ability to perform their jobs well and add value to the stpre. The importance of soft skills, such as communication and teamwork, is also highlighted in the series.

Conflict management is another topic covered in the season. The employees face various conflicts, such as disagreements between employees, which are resolved through effective communication and problem-solving.

Professionalism and ethics are also important themes in Superstore, as the characters must uphold the company's policies and procedures and provide excellent customer service. The series also explores the ethical implications of certain business practices, such as the use of non-unionized labor and the exploitation of