Strengths: - Alaina executes on the strong intro with the client, as well as foreshadows the verification questions. - After the client navigates back to the myql page, Alaina steers the client toward using the Quick Share feature. - While creating his account, she then recommends to the client that he use his email address as the username. - Great execution of the strong close.
Strengths: - Judy executes on the strong intro. - Judy then goes on to verify the client. - After the client gives Judy more information regarding the reason for his call, he comments about how long he has been in process with us. Judy is sure to acknowledge this with empathy. Later, the client mentions that he often plays phone tag--
About Ann Summers From ancient time, Sex has always been an essential part of our life. But with time, Intimate relationship has also taken a leap to a new level where sex toys are introduced in our life. Yet so many people are not comfortable or too shy to go into a store and buy erotic lingerie and bed toys.
K appeared tense. Physically, the client was sitting straight in her chair with crossed arms and legs. The client was able to have eye contact except when she was on the verge of crying. K speech and thought process were coherent and logical. The client seemed to be of average intelligence, based on the content of her speech and her education.
A-The client has the ability to express her negative and positive thoughts. This will allow for good social interactions within her social circle. Client appeared groomed and willingly participated during the session. P-Client will continue to attend group
They are encouraged to focus on the customer and resolving their issues instead of how fast they end the call. Management does not want the agents to feel as if they are in a production line (Harrington,
Home Depot was founded by Bernie Marcus and Arthur Blank in 1978. On June 22, 1979, Home Depot opened its first two stores in Atlanta, Georgia. Home Depot’s focus was bringing one-stop shopping to the do-it-yourselfers and providing the best customer service in the industry (Home Depot, 2015). Home Depot had a unique philosophy of customer service which was “whatever it takes” – meaning that their focus was on cultivating a relationship with customers, as opposed to just merely completing a transaction (Home Depot, 2015). Home Depot had immense growth during the 1980’s and the 1990’s; in 1985 they had expanded into California and by 1986 they had 60 stores total with sales of $1 billion (Parnell, 2015).
Describe your client and what you believe are their current presenting issues. The client is s a nine year old male in the third grade. He lived with his mother Carol and stepfather for a period of time. He currently is living in a foster home as result of his emotionally disturbed behavior. Jason presenting problem is whether he should stay in his current placement, move to an alternative setting, or return home.
I was very Impressed with Linda 's professionalism. She consistently follows all procedures and protocols. She listens to the caller and has a compassionate heart to pray for their needs. She 's able to access the needs of the caller in a timely manner and provide excellent customer service skills at all times. Overall, Linda is an exceptional agent.
She sets the proper expectations regarding the client receiving the callback and she is sure to verify the proper phone number. The call ends on a polite note.
Dr. J.R. Bester founder of Science Applications International Corporation (SAIC) is headquartered in McLean, Virginia and employ 40,000 people in 2013. This Aerospace and Defense industry offer products and services in the system integration, technical services and solution and scientific engineering. SAIC strengths are their loyalty they have from their clients by proving their customers with innovative merchandise that put the company ahead of others in their industry, with management marketing teams improving services through services and merchandises increasing company growth. The distributors that the support the company provides the company supplies are better than their competition (A, 2012).
Additionally, as a counselor, it is important to be genuine with whatever feedbacks one presents to the patient and what one believes regarding the situation of the client. Mrs. Perez believes the more authentic and genuine he is with her patients, the more help he will be able to offer the clients. As a counselor, it is important to have a fine and professional interaction with one 's client but boundaries must be maintained. Through this, a counselor is able to demonstrate their focus on helping the patients by showing the client that they understand their problems. It also through such engagements that counselor is able to use the non-judgmental attention that does not require words for illustration in helping the patient.
Rationale for choosing Hanna as my client Given that Hanna and I had several practicum sessions prior to this assignment, I thought it will be beneficial for me to choose
These are the few reasons why openness and willingness to change, sense of identity, authenticity and honesty and acceptance of one's power is a big part of being an effective helper. I feel all of the characteristics in this chapter sum up an effective helper but I feel that these three are the most important. As you can see my personal experience has brought me a long way and I feel it will continue to bring me further. I will use my knowledge from my past to help strengthen myself of being an effective helping
Strengths: As a student one of my strengths is organization. I can say I can keep my school materials and notebooks organized in a way that I and others can comprehend. The reason I can say I am organized is because, I have hardly ever had in the past or present any issues with trying to find homework or assignments because I always kept my materials for each class organized and in a place I could easily find. Another strength I have is social skills. I can believe that I communicate with others well in a group.
