Executive Summary For Chipotle

Victor Estrada

Daniel Hernandez

Elias Garcia

Raul Cruz

NaTasha Pickens 04/23/2015 Executive Summary - Chipotle

Chipotle was founded on July 13, 1993 in Colorado by Steve Ells, with the corporate office is located in Denver, CO. It was created with the simple idea of showing customers that food served fast didn’t have to be a “fast-food experience. Our mission is “To change the way people think about and eat fast food.” Chipotle uses high-quality raw ingredients, classic cooking techniques, and distinctive interior design, we have combined the features of the fast food world to the realm of fine dining. Over 20 years later and over 1600 restaurants globally, our devotion to finding the very best ingredients we have shown this through

If the training is necessary this will improve this locations’ throughout levels, increase customer service levels and some underlying factors that have not yet been established yet. Initially we evaluated the Input. Chipotle’s organizational analysis is to reach throughput goals for both the lunch and peak hours. To achieve throughput goals utilization of existing policies and procedure must be in standing. Next is the operational analysis, which would equate to evaluating all training currently in place to ensure that it is presently in alignment with the organizational strategy. In addition, we would perform a job analysis for the employees at this location. Finally, we would survey the person analysis and evaluate all personnel to confirm and establish their KSA’s. Assessments of the current rewards and incentive systems will need to be performed as well as reviewing past performance appraisals from supervisors and general managers over direct

This will include paying for the trainers, travel expenses, paid employee time, scheduling extra employees to cover open shifts, facilities, training materials and meals for employees during training. This will involve training for 12 employees for this location. The social learning theory observed will be observational learning. Employees have already been working at Chipotle and have already learned their specific job tasks. It will just be a matter of symbolic rehearsal and building on the skills that they have already learned. In order to instill the values, mission and foundation of Chipotle we will be doing behavioral modeling training with role playing. This type of training was best suited for the employee to get them involved and engaged and to ensure retention. Conducting a standard lecture type of training would not be conducive for these employees. We would use role playing in addition to PowerPoints, partial lecture, games and simulations. All of these training method will help to ensure retention levels. The training delivery method would be as