Papa Johns increased customer loyalty by increasing customer satisfaction and customer convenience. Papa Johns locations were created for easy ordering and take out. The menus were originally focused on meeting the Pizza needs of customers. Papa Johns menu is now made up of several Pizza designs created with natural ingredients, for customer satisfaction. They offer a variety of Pizza selections along with wings and several other soft drink choices.

Papa Johns meet customer convenience by offering deliver to customer locations such as the home or office. Customers could now order in person, on the telephone or via internet through the computer, Facebook and cell app. Papa John has created a widget called “My Papa” (Cebrzynski, (2008). According