The organization that I interviewed is part of an international chain of stores in the bridal industry. The store has thirty-two employees, of which are four managers, eight customer service representatives (CSRs), fifteen stylists, and five alterationists. The person that I interviewed is one of the CSRs and she is responsible for assisting customers in various areas. Her job duties include helping customers throughout their time in the store by scheduling appointments, answering phone calls, and placing customers with stylists. Other than assisting customers, she is responsible for housekeeping tasks.
The person that I interviewed listed a number of issues that face her organization. Many of factors that caused stress for the employees included frustrations with administrative issues and the way the organization is structured. There were complaints about poor management of inventory and the
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Whenever a customer’s demands were not mad, the negative response could potentially be severe. In order to avoid consequences from customers and management, the employees adopt perfectionism, which is one of the key issues creating stress for the employees. The over-demanding nature of the work and a perceived lack of support leads to the second key issue, a lack of motivation in the workforce.
The journal article “Multidimensional perfectionism and perceived stress: Group differences and test of a coping mediation model” by Jeffrey S. Ashby and Philip B. Gnilka addresses the effects that perfectionism has on stress. Perfectionism is trying to achieve extremely high personal standards. The researchers use the multidimensional model of perfectionism. In the multidimensional model there are three classes of perfectionism, adaptive, maladaptive, and non-perfectionists. Non-perfectionists are different from adaptive and maladaptive perfectionists because the perfectionist groups