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HCAHPS Survey And The Cleveland Clinic: A Case Study

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Patient Satisfaction: The HCAHPS Survey and the Cleveland Clinic
Surveys and questionnaires are widely used to collect data from a large number of people over a wide area. They can be used to collect data from both patients and healthcare professionals. The purpose of questionnaires and surveys is to gather reliable, valid and unbiased data from those chosen to participate. Merriam-Webster (2015), defines survey and questionnaire as a written set of questions given to people to collect facts or opinions about something. They are both used as an additional method to check data gathered through observation and personal experiences. According to Protomastro (2016), it is important to have a procedure in place for collecting, organizing and sharing data. The construction and formation of a questionnaire are both directly related to the effectiveness of obtaining the specific information. A popular questionnaire among health care entities around the world is patient satisfaction.
Patient satisfaction is …show more content…

This assessment contains questions that are related to the patient’s hospital experience. The information gathered serves as the patient’s voice. According to Protomastro (2016), CAHPS surveys ask whether patients never, sometimes, usually, or always experienced a certain practice while hospitalized. Once the results have been collected and shared with the public the hospitals reputation can be affected. The hospital may receive financial incentive based on their performance results (Press Ganey, 2015). To be certain that their highest standards were being reached Cleveland Clinic partnered with Press Ganey in 2008 to measure aspects of their patients experience allowing them to make business and clinical improvements (Cleveland Clinic,

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