Home Depot Situation Analysis

The current position I am most familiar with is my previous Job at Home Depot Contact Center which is a call center where you place appliance and products orders, track order, talk to the employees and managers at the Home Depot stores and the warehouse about issues that customer may have with their products. The three factors I choose what I believe is and contribute to employees leaving the organization.

One factor was a lack of opportunity for advancement or growth Home Depot hire a mostly outside the organization leaving little room to advance also a lot of politics within the company. It is more of who you know then what you know a supervisor said I needed to get to know people within the organization so I can advance I pose the question

There was so much dissatisfaction in the company the organization agreed to do and comparison with similar and decided to raise our pay by two dollars but by that time they've lost many employees and had to hire more people. Although they increased our pay, it was still not competitive and did not stop turnovers.

Feelings of not being appreciated is another factor I went beyond what was expected for my customer getting kudos, helping new worker assisting with training and I never felt appreciated for doing more than required. I found those who fraternize with management seem to get the most praise and recognition. I think this cause low morale and makes the employee feel unappreciated. The worker needs to know they recognize for the hard work and which makes a big

The organization should offer profit sharing, bonus, pension, and health plans, tuition reimbursement, etc. which will send a message to the employee’s that their importance and appreciated by offering things like competitive salaries,

After reading the case study, I feel all the reason are valid for high turnover, but the most significant was the customer complaints and mistreatment. The attendants are probably frustrated due to being overworked and too many responsibilities. I feel WWW combine too many job duties which should be multiple positions. The attendants should be responsible for detailing the car, and there should be someone else inspecting the vehicles and taking care of the towels. The manager should deal with the customer or either the person who at the front desk that receive the customer payments.

I think WWW should create more positions, for example, a person to inspect the cars and make sure the attendants adequately clean the car and direct it back to the attendance if not and the inspector should also be in charge of handle the