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Personal Statement: Leading Independent Auto Sales

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If I was leading Independent Auto sales and Service there are five key behaviors or goals that I would make sure to put in place. First behavior would be to make sure to greet each customer with a smile and ask how they are today in addition to how can I help you? I would also ask the employees to treat each customer like a guest in their house. Next I would make sure all employees dress professional. Customers will not want to business with you if you are dressed like you just came from the beach or a football game. Dressing business casual is a must so the customer take us seriously as place to sell vehicles and service them. In addition I would make sure the company has an appropriate sitting area for the customers so they feel comfortable. …show more content…

This will make the atmosphere more fun to be in for the employees but also the customers will benefit as well. Employees will be happy and in return will interact with the customers in a positive manner. We will also need to create reassurance in our services. Backing the sales that we have made and letting the customer know that we will be there to help them even after they brought the vehicle or came in for a service. I would make it a goal to make sure we do everything possible to make the sale easy as can be for the customer including taking care of the final paper work or making sure a warranty is provided for the vehicle or service provided. Finally I would make sure to put in place to keep in contact with the customer over time even if several year later. We will mail “Thank You” notes and include a little something special like a gift card to those who buy our cars. We will mail card during the holiday’s and on birthdays so they know we are thinking of them and appreciate their

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