Cleanliness Of A Hotel: One Of The Most Important Tasks Of Housekeeping Department

Part A2: Cleaning Plan

The cleanliness of a hotel can be considered as one of the most important tasks. The housekeeping department is responsible for ensuring that most areas of a hotel are spotless and that these areas are cleaned on a regular basis. Areas that the housekeeping department are responsible for are the bedrooms, bathrooms, and all public areas. Restaurant, dining and kitchen areas are not covered by the housekeeping department but rather the staff working in those departments. The act of cleaning is important because it helps to control infections from being spread and to prevent contagious viruses from being spread. Public areas in a hotel should be regularly checked on especially areas that are most commonly used, eg. Reception/front office, foyer, public toilets, lifts and staircases.

This is the focal point of a hotel as this is where guests are first introduced to the hotel and they base their first impressions on this area. In saying this, it is of immense importance that this area should always be clean. The desk, ceiling, fans, floors and equipment on the desk should always be clean and clear of any dirt.

In any hotel, a list Standard Operating Procedures (SOP’s) will be found which indicate detailed instructions on how to clean specific areas and what is to be used to clean these areas. Guests carefully analyse all areas of the bedrooms and bathrooms and expect standards of a high quality. The following is a list of the SOP’s to be followed for bathrooms and bedrooms.

SOP’s for