Performance Improvement Case Study

Performance improvement is a pro-active and a nonstop study of process with aim of decreasing diseases and other health problems by identifying gaps and trying new approach to make healthcare better. In nursing home, the Performance Improvement aimed to improve the process through which health care delivery is given.
Quality Assurance is a process of setting quality standards and accessing if the standards are meet in the practices. Quality Assurance is a reactive, retrospective effort to check the reason why such standards were not met.
Quality Assurance and Performance Improvement is the combination of accessing, setting quality standards in healthcare and actively study the process of fulfilling such gap to quality of life, care and services

Solution to problems at the Maven Manor Nursing Home
To solve all the three issues described above, there is a need of a process improvement with the following solutions. Maven Manor needs to hire other staff to avoid the workload to employees. This will reduce their stress, reduces delays of some patients’ services and make the healthcare delivery at Maven Manor safe and timely. In addition, the presence so many staff implies that each staff will carefully treat his patients with no rush like it used to be. This will lead to making the care safe to patients by reducing errors in practice.
On second problem, not following the standards procedures to better care for residents, I encourage the management team to design and provide training to the staff by reminding them the standards procedures in practices. This training should also remind providers why it is important to follow and meet these standards at Maven Manor. For instance, employees need to understand that meeting standards of procedures in Maven Manor practice will reduces medical errors, improve residents’ wellbeing and reduces legal issues. They also need to leave this training by understanding how worthy it is going to be in increasing patients’ relationship if providers are going to follow and meet standards of procedures in providing medical

The first criteria, satisfaction of residents, will be done by giving a short survey after receiving care to rate the services they received. If they rate less than 80% of good care, the management team will follow up to a provider who was rated less to take new measures. This survey will be analyzed every week. The supervision about equipment and hygiene will be done once a week, but in different days as a surprise. If equipment are not well maintained or placed; or hygiene is not there, the management team will reach out to employees in charge to advise and take new measures of solving the problem. On the resource use, I recommend