Since the dawn of the internet, everything has gotten a little less personal and since the birth of texting, the art of service, mainly customer service, has gotten less personal as well. And all this technology has led to a change in the doctor patient relationship. So how should you go about using the modern technology your patients expect while communicating with them in a way that doesn't come across as cold and impersonal? Well, it's really not all that hard, once you understand the many ways in which it can be done. And today I am going to give you a variety of ideas you can use to connect with your patients on a more personal level. Or at least as personal as possible when communicating digitally. Out With The Old And In With The New The first thing you have to do is to stop feeling like you have to deal with each of your patients personally. What I mean by this is that you don't have to feel obligated to pick up the phone and individually call each of your patients every time you need to communicate with them. …show more content…
The fact of the matter is that your patients are busy too and the majority of them would much rather receive a text or an email from you rather than have to take the time to answer the phone or return your phone call. It's just quicker and much more convenient than having to deal with everything personally. Additionally, corresponding digitally makes it much easier for your patients to respond. And, this will provide you with written records of each contact and what was said as well, without having to take the time to write everything down by