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The importance of effective communication in health care
Patient clinician communication
Patient clinician communication
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Kaiser Permanente (KP) was founded in 1945 at the height of the Great Depression (Kaiser Permanente, 2017a). Since their humble beginnings KP has strived to provide the best care possible for their patients and improve on health for their members. Kaiser has grown from a small hospital, to a large foundation by making appropriate changes and using strategic planning to ensure members receive the health care they need in terms of quality and safety. One method of strategic planning KP uses is appreciative inquiry, a method and philosophy that identifies when the facility functions at its best and builds from those situations to create a vision of the future and work towards that vision (McNamara, n.d).
Collaboration among health care professionals is defined as assuming complementary roles and cooperatively working together, sharing responsibility for problem solving and making decisions to formulate and carry out plans for patient care. (Fagin, 2008). In any field of health care where physicians and nurses interact with one another for the purpose of quality patient care, it is vital for them to work together as one and understand the needs of their patients as well as each other’s roles and responsibilities. In short, teamwork should prevail for excellent patient service. Therefore, being in full partnership as a nurse with the physician and other healthcare professional is another recommendation that is applied by the RWJ-IOM report.
An article published in October of 2015 recognized the need for a standardized handoff template such as SBAR to assist in the patient information exchange. It was noted in multiple literature reviews conducted that barriers to effective handoff communication included too little information and the inconsistent quality of information (Clochesy, M, Hickman Jr, & Gittner, 2015; Beaumont & Russell, 2012)This lack of information can have a poor impact on patient outcomes, and inversely effective communication in the entire care team improves knowledge, patient goals, and the patient plan of care (Johnson, Carta, & Thondson, 2015). Clochesy, Hickman Jr., & Gittner (2015), concluded the information shared should be defined, standardized, and a template
Communication in nursing is known for its life saving success as well as its greatest flaw in poor patient outcomes. There is always room for improvement and when communication is carried out efficiently, healthcare professionals have reaped the benefits. However, there have been many instances in which nurses have had to learn the hard way of how detrimental communication can be to patient safety. Through research and reviews of literature, the topic of patient safety related to handoff communication among units is analyzed.
Communication is an essential piece of caring for patients. Multiple team members will collaborate when providing patient care. It is crucial that critical information is included in the numerous hand-offs that will occur. A lack of communication will definitely put the patient at an increased risk for errors and threaten patient safety. It is essential to include all members of the team.
A patient and nurse interact and communicate and form an interpersonal system that is affected by situational factors in the environment (Alligood, 2013). Alligood (2013) also identifies the fundamental concepts of this theory as: perception, communication, interaction, transaction, self, role, growth and development, stress/stressors, coping, time, and personal space. These come from the personal and interpersonal system concepts. While the personal and social systems effect patient outcomes, the system that seems to have the biggest influence on this is the interpersonal system.
It is important, for everyone in interprofessional relationships, to be active listeners as it fosters understanding and meaningful communication by preventing assumptions and therefore poor patient care (Bramhall, 2014). The two professionals can also use open-ended and probing questions to ensure that they fully understand the knowledge, regarding improved care, or feedback, regarding patient progress (Probasco et. al., 2017, and textbook). Non-verbal communication is just as important as verbal communication, the two types must match for the other health professional to acknowledge, understand, and accept the information or point of view (Bramhall, 2014). In the Probasco study, neurological nursing staff were educated to better assess the mobility of patients and determine if there was an impairment needing to be addressed and the specialty care of an OT required which resulted in a misuse of rehabilitation resources (Probasco et.
As a consequence of the boost in communication, significantly less misdiagnoses are experienced. Thus, both the patient and medical facility benefit from the reduction in unnecessary readmissions. This undoubtedly places value on the importance of giving the correct initial treatment to patients through the act of successful interprofessional care.(7) Interprofessional education undeniably develops communication skills throughout the healthcare system.
A heavy nursing workload can influence the care provider’s decision to perform various procedures. A heavy workload may also reduce the time spent by nurses collaborating and communicating with physicians, therefore affecting the quality of nurse-physician collaboration” (ncbi). This is important because it tells us that nurses wouldn 't have enough time to perform tasks that can affect the patients’ care. If nurses are being overworked because of a nurse shortage, then patients’ would not have the best quality care they would need, which can be a
Introduction Multi-disciplinary healthcare teams are important and critical in developing the comprehensive care and treatment for patients. Communication is indispensable for providing comprehensive services. One big challenge of communication between different parties in teams is causing the potential for conflict. Most of the organizations are inevitable encountering conflict and the clinical healthcare setting is no exception (Almost, 2006; Pavlakis et al., 2011). The term conflict is described as a dynamic process underlying a wide variety of organizational behavior occurs whenever interdependent parties pursue incompatible goals, incompatible relationships or scarce resources which develop between two or more individuals in an organization
1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.
According to Patterson & Krouse (2015), It is important to transfer the message in a good way, for that the communication skills is one of the most important basic skills of nursing leadership. More than that, communication in nursing can make their job efficiently and help them to communicate with a wide range of people, including the patient, patient 's family, and healthcare providers. However, unlike bad communication, which increases nursing staff problem and can lead to worsening the patient health condition, a good communication saves time and reduces the problem of nursing staff in resaving and deliver the right information. Furthermore, communication is not only talking with the patient it’s also listening to what the patient 's family and healthcare providers are saying to collect more information that helps the nurses to save lives. In this paper, I will reflect my communication that goes well with one patient.
How does poor communication impact on patient safety? Poor communication can lead to injuries and complications through miscommunications and factors that impacts on the quality of care being delivered. Reduced team cohesion which occurs with poor communication is particularly detrimental to patients with chronic conditions as they are effectively treated with different health care professionals.
What does it take to be a registered nurse? What are the qualities you need to become a nurse? The nursing profession is as much about kindness and caring for the whole person as it is about medical and technical knowledge. When considering a career as a registered nurse the qualifications can appear to be never-ending, however, with dedication, determination, and support, these qualifications are easily met. But it is the numerous traits and skills that enable a person to become a successful registered nurse.
The study interviewed 26 interns and found 25 discrete incidents. The 21 worst events are described. Omitted contents and failure prone communication processes were identified as a major category of failure in communication. These may result in inefficient or sub-optimal care, leading to patient harm.
