Since we know that Sonja is new to her position, the first thing Cliff should have done was to discuss about the goal of the meeting with Sonja. More specific, the purpose of the meeting was for her and Cindy to come to an understanding about sales expectation. The next thing that Cliff should have went over with Sonja is the important of following procedures. We know that it is good management practice for supervisors to have standing plans specified to certain situations. Having procedures limit the chances that things would go out of control. Procedures help managers to quickly solve a problem as soon as they can identify it without incurs further more problems. In Cliff’s case, Sonja’s decision to fired Cindy right at the spot without going