Literature Review On Shopping Malls
943 Words4 Pages
Visiting a shopping mall is a very common act in today’s world. Shopping malls have become a central hub for a diverse set of activities ranging from being an access point to satisfy basic needs for food and clothing to being a social mecca where customers can engage in common interests. Over the last decade, the influx of competitors in the mall arena has forced managers to develop strategies that elevate themselves above the competition. As a result, different malls have deliberately introduced unique attributes to serve as a magnet to attract shoppers. . A thorough understanding of the customer base will enable mall managers to more effectively develop focused marketing and communication strategies that appeal to potential customers. Market segmentation, a well-known business tool used to group customers into practical groups, will assist in developing these strategies. It will also provide some insight into consumer behaviour in the mall context.
This literature review will highlight the motivating factor behind loyal customer behaviour as well as the influence of customer satisfaction. It will emphasise how market segmentation was previously utilised and its relevance to the Growthpoint study.
DESCRIPTION OF SHOPPING MALLS
Definition of shopping malls
The literature provides various definitions for a shopping mall. Farrag et al., (2010:96) concludes that there is a certain homogeneity in malls all over the globe. The literature also differentiates
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When referencing the legend, it can be found that there is a distribution of visitors from places in Australia that are not local. This presents that Rundle Mall is quite globalised, with the survey results presenting numbers from different states and territories of Australia. It can also be inferred that since tourists are visiting Adelaide, there is a draw factor to Rundle Mall. Conclusion/Evaluation: After analysing the data collected from the multiple graphs and maps stated before, a conclusion can be met on the globalisation of Rundle Mall. The group successfully collected data on the pedestrian count, shops, and surveys to discover the globalisation of Rundle Mall.
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As I walk through the mall, I see a diverse community of people coming together; hence, the mall stays crowded even on weekdays. Age groups from teenagers to elderly people swarm all around the elegant mall, but why? Lenox appeals to each age group with desired stores, for example, a teenager loves to shop at Hollister, Abercrombie or American Eagle while an older shopper may go to Brooks Brothers, Banana Republic, or Anthropologie. In addition, not only does Lenox offer a wide variety of stores, but also Lenox is conveniently located right off the highway, so it is easily accessible. A Marta Station is also positioned right next to the mall within a suitable walk distance to the food court.
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What is your favorite store to shop at? Target? Walmart? The non-fiction article, “The History of Shopping in America'' by Mackenzie Carro is about the history of the Sears Catalog and how it developed with the economy. The non-fiction article “The Rise of Amazon '' by Makenzie Carro is about how Amazon was created, and how it turned into such a world wide known business.
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The passage “Grand Mall Seizure” is the mall’s habits from a shopper’s perspective on the mall. Daniel Alarcon explains what it is like to be in a mall with over 500 stores. Alarcon explains that it is chaos, everyone is scrambling around and it is loud. Alarcon says, “Shopping centers that not only served a community’s physical needs, but its civic, and social needs as well.” (Alarcon, 293)
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Retail positioning aims to provide competitive edge by differentiating the retailer from its competition. This differentiation can be achieved through retail offerings that appeal to, and are easily identifiable to by its target market. This process is done by selecting market segmentations and matching them to the retail offerings as precisely as possible. It is vital to understand the consumers needs and wants in order to make a proper match and be distinguished from other retailers. Nordstrom distinguishes itself from other retailers by positioning itself as an upscale fashion store with outstanding customer service, and its multichannel approach.
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However, in the shopping mall people tend to exhibit similar behaviors for they have to follow certain procedures before they enter the venue. Sitting at the entrance of a shopping mall gives one the opportunity to study shoppers from different ethnicities while learning what they know about shopping ethics. Notably, shoppers know what they need as they enter any mall. Understandably, terrorism has been on the rise over the years and almost all mall managers take security seriously. As I sat at the mall’s entrance, I noticed that stereotyping is rife because of the way the security officers treated some shoppers with contempt while others had easy access without much scrutiny.
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The large anchor stores are usually strategically located at the end points of the shopping mall. The placement of the stores are easily accessible and offer ample parking. Internally, the floor plan is tactically set up to draw the attention the consumer. The mall entrance for both stores opens up to cosmetics, perfume, shoes and ladies apparel. These areas generally account for more than 40% of the store sales.
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While vis-ual merchandising is set of activities most commonly inside the store aimed at attracting consumer attention, merchandising can be defined as set
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Guterson’s “Enclosed. Encyclopedic. Endured: The Mall of America” conveys the reality of the mall through his language, diction and closed-minded tone shifting to a realistic and assertive attitude reinforcing his point that malls are getting bigger and better, looking to take over society socially and emotionally. Guterson uses language to convey that malls are taking away the social aspect of society.
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For instance, the world population is aging (OECD, 2013a), therefore, changes in demographic may be dangerous to solely teenage-oriented apparel firms based on the fact that competition for that segment is gradually diminishing (e.g. Coneen by design ltd). Nevertheless, these could be an opportunity for open and more flexible existing fashion retailers. Nowadays, customers are demanding for convenient shopping experience due to limited time in accessing or going to the market in person. Therefore, fashion or clothing firms with quality and easy to navigate web page will attract more customer (Chaturvedi, Martich, Ruwadi & Ulker, 2013).
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In other words, it is essential for corporations to divide and differentiate their customers into smaller groups according to their purchase criteria, common features, needs, desires, etc., so as to ensure that they will be competitive and profitable by building products and providing services that sell and satisfy their potential consumers. As Henry Claycamp states in his book ‘’A Theory of Market Segmentation’’, one of the most considerable and crucial developments in marketing is the fact that nowadays, companies give special importance to market segmentation strategies (p.388). Additionally, by conducting successful customer segmentation, a company may gain multiple benefits. First of all, companies have more probabilities to ensure future growths and be able to launch new products. Furthermore, by segmenting their customers they will gain a competitive market advantage and will be able to raise their market share and consequently earn more profits, fact which will also be translated by raising the percentage of loyal customers (Foundation of Marketing,
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First of all customer means A person who buys goods or services from a shop or business, loyalty means the state or quality of being loyal, faithfulness to commitments or obligations. So Customer loyalty is the key objective of customer relationship management and describes the loyalty, which is established between a customer and companies, persons, products or brands. “Customer loyalty is an essential aspect in any organization whether it is offering a good or providing a service. “Many organizations are looking for various ways to increase their customer loyalty as it has a positive effect on the profitability of the organization.” (Gremler 1996: 171, Abdullah et al. 2000: 826).The individual market segments should be targeted in terms of developing customer loyalty.
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