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1. What problems did you encounter when handling the complaint? Whenever I received complaints, the problem is that the subordinates usually deny or come up with some explanations making it difficult to discuss it in a genuine manner. Sometimes even if we reprimand them for their mistakes it creates a very tense environment in the hospital and it also affects the quality of work.
3. Review of literature 3.1 Stress and its types: Stress is an essential mediator of human behaviour. Immediate physiological response to any type of stressor facilitates survival of the species at its maximum. Despite of normal homeostatic regulatory mechanism, the stress responses can become maladaptive. Chronic stress, for example immobilization, exposure to noise, irradiations, psychological stress can leads to a host of adverse health consequences, including cardiovascular diseases, neurodegeneration, obesity, depression and early ageing (McEwen et al, 2004).