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Paramedic Listening Skills

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1. Introduction 1.1. Authorisation This report is authorised by Paramedics Australia. This report has been gathered together to obtain the minimum requirements of the report assignment for COR109 Communication and Thought. 1.2. Limitations This report is limited to listening, feedback and questioning skills applied to the field of paramedics. Further limitations include the use of only secondary sources. 1.3. Scope This report focuses on the explanation of interpersonal skills of listening, feedback and questioning within the paramedic workplace and the examination of the benefits of applying the skills. Challenges are identified and recommendation are provided. Academic sources are used to provide theory and evidence. 1.4. Methodology Secondary data collected from reputable academic sources has been utilised to complete this report. 2. Listening Listening as a skill of interpersonal communication can be defined as a process of constructing meaning from verbal or nonverbal messages (DeVito, 2011). 2.1. Purpose of listening Increase in productiveness of interactions, improved relationships, rise in academic success, including work success are all benefits that can be achieved when the skill of listening is effectively put into place (Bodie & Fitch-Hauser, as cited in Bodie, …show more content…

When either giving, receiving or asking for feedback, both the paramedic and co-workers can benefit from the focus on achieving goals, reinforcement of positive behaviours, improved confidence and relationships as well as motivation to improve (De Janasz, 2014). Confidence and relationships are vital to working successfully as a paramedic under the circumstances that work arrangements occur in pairs. As states, when feedback is taken on board and positive behaviour is displayed paramedics are able to reach their goals together and continually grow from their mistakes and provided

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