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Patient Care Scenarios

258 Words2 Pages
I think in the Urgent Care Facility the health care system had a decrease in patient returns. In this scenario the patients experience from the scheduling of appointment of the staff and doctors were very disappointing. Patient satisfaction through evaluation element should include clinical, process, and environmental components. Based on this information, the student will recommend operational changes, if appropriate. Based on my recommendation, I think the facility should have the staff go through a training process of having to give patient satisfactions. Because, I think patient care is an issue today in most hospitals and medical clinic. Lisa should have present herself better when a patient or any other customer comes into the facility.
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