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Patient Centered Care: A Case Study

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Patient-centered care is a key success factor in the organisation of integrated healthcare systems (Juhnke & Mühlbacher, 2013). Coordinating care around patients’ or their caregivers’ needs reduces service fragmentation, achieves better patient outcomes and experiences, as well as service efficiencies and cost savings (Edwards). Three key elements that support successful integrated healthcare include (i) addressing patient needs through individualised care plans, (ii) working in multidisciplinary teams to deliver care and (iii) having key enablers for infrastructural support i.e. governance, clinical leadership, information sharing, aligned financial incentives and patient engagement (Carter, Chalouhi, McKenna, & Richardson, 2011).
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