Purpose Of The Department Of Motor Vehicles (DMV)

Problem & Root Cause The purpose of the Department of Motor Vehicles (DMV) is to ensure a reliable system of transportation and motor vehicle services through vehicle inspections and licensing. Although the DMV offers numerous services that promote safety, it’s plagued with a problem involving the time-consuming and slow process of the vehicle inspection division, which affects the slow process of the licensing division. One of the root causes of the main problem [slow process] is the staff shortage to meet demands and assist drivers at the inspection bays, especially during the lunch hour [noon] and the 15th and 30th of the month [expiration date of tags]. On average, the registration process takes 75 minutes while the actual vehicle inspection takes 5 minutes to complete (Dresang, 2012). Therefore, the DMV needs to consider strategies to enhance the organization’s

In regards to the people, the process of new hires requires different levels of authorization prior to employing the new inspection staff (see illustration below). The supervisor or manager assess the needs of the division—the need for new employees—and forwards that information toward the Human Resources department for review and further assistance. Human Resources assess the description, salary, education, experience of the specific position to relay the information to the Director of the DMV for approval and funding. The funds needed for new hires is large since it includes the cost of recruiting, training, salary, and benefits, therefore, the Director of the DMV would need approval from the Governor if new hires are not included in the annual budget. The Director will include the new hires within the budget for approval by the Governor, who must also receive approval from the Legislature/the state government. Upon the approval, the Human Resources department utilizes technology to recruit and train