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Quality Improvement Reflection Paper

298 Words2 Pages
I conducted a quality improvement (QI)-focused interview with the nurse manager of a medical-surgical unit. She shared with me a current QI project that she was implementing on her unit. The Chief Nursing Officer (C.N.O) chose to create an institution-wide QI project focused on improving their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey scores, which reflect patient’s perspectives on hospital care. The purpose of the HCAHPS Survey is to create data to allow patients to make objective comparisons among hospitals, to create incentives for hospitals to improve quality of care, and to increase accountability in healthcare by increasing transparency (Citation). The C.N.O chose this project because HCAHPS scores
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