Introduction
There has been a massive increase in requests for work-life balance from worldwide population in bid for fewer working hours to boost individuals’ private time. With the most recent Sweden’s bid to switch entirely to a six-hour workday and many businesses in different countries implementing shorter working hours, private time of individuals seems to be a gaining stream. Even in the past decades, it is seen that Americans have experienced a surplus of time.
Cognitive Surplus, defined as “the free time of the world’s educated citizenry as an aggregate”, is researched and written as a book by Clark Shirky (2010) to explore how technology makes consumers into collaborators, expanding on the theme of how the Internet empowered groups outside of traditional organizational structures in Shirky’s 2008 book “Here comes Everybody”.
According to Shirky, it is realized that since the 1940s, people are learning how to make good use of their free time by constructively creating creative ideas rather than just consuming knowledge. Cognitive surplus introduces a new prospective on the correlation of social change and technological
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On March 2011, Cisco did a report on how expert collaboration can provide dynamic access to distributed expertise that will shape successful enterprises. In the report, expert collaboration is about an organization’s ability to harness, apply and improve the collective experiential knowledge of its business ecosystem in real time (Hohu and Saksena, 2015). On 21 April 2015, Cisco launches a knowledge sharing and learning platform, Cisco Collaborative Knowledge, to improve the workforce that is accessible to everyone. The product provides everyone the mobile knowledge that allows synchronous and asynchronous accessibility on any device, expert discovery to identify and communicate with experts on LinkedIn and learning management system to incorporate collaboration