In Chapter 1 of "Setting the Table," Danny Meyer emphasizes the importance of managing and developing relationships with both customers and employees in the hospitality industry.

Meyer describes how he learned the importance of developing relationships from his father, who was a successful travel agent. He saw firsthand how his father's success was built on the relationships he had with his clients, and how those relationships led to repeat business and referrals.

Meyer applies this lesson to the restaurant industry by emphasizing the importance of creating a culture of hospitality and building relationships with customers. He believes that hospitality is not just about providing good service, but about making customers feel valued and cared