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Strategic Achievement Goal Case Study

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Strategic Achievement Goal: Provide Veterans and Eligible Beneficiaries with the Best VA’s ability
Encouraging and facilitating the patient to use VA’s health-related virtual modalities, such as e-health access, smartphone, when they access in VA’s health care services.
Supporting and facilitating the Veterans, eligible beneficiaries, VA employees and its partners to be able to access the VA’ authorized profile and data whenever needed in timely manner.
Expanding the online health care service, such as Telehealth-based clinical services, eBenefits, MyHealtheVet, TRICARE Online, VetSuccess, throughout the users.
Reducing the improper payments and the cost per disability and compensation claim processed.
Improving the disability and compensation …show more content…

Providing VA employees with the flexibility and alternatively work arrangement such as telework. Maintaining and developing the partnership with those who provide benefits, services, and resources to Veterans through improved collaboration, business practices, and outreach.
Strategic Objective 1: Improving the services delivery, the procedures and policies.
Summary:
To provide the patient-focus care services as the best our ability, we must listen and understand the patients’ needs and expectations. In particular, VA must provide timely, effectively and efficiently process on the claim backlogs and the disability claims for Veterans, as well as access to the services and benefits delivery.
Action …show more content…

Summary:
In addition, VA should create a Patient Accessed and Aligned Care Team to increase team-based care coordination and management and develop the access to service care. Moreover, VA must re-boot the patient satisfaction by obtaining and using the patient data more efficiently throughout the business lines.
Action:
To do it, VA must identify the resources of reliable and consistently Veteran data, then, establish the rules, roles and responsibilities to allow VA’s business lines use the authoritative patient data and improve the benefits and services delivery to Veteran. To be able to understand the patient’s needs and expectations, VA should reach out the additional external experiences and data. In addition, VA must make sure the patients’ private information are protected through electronic exchange through VA. With the strength of having workforce diversity and VA medical providers professional, VA will need recognize, enhance and develop those staffs who are passionate, energetic, and dedicated to their jobs which leads to optimum organizational performance in serving Veterans. Furthermore, VA must address to any internal organizational issues, such as policies, cultural conflicts, that restrict VA’s employees to deliver the services to

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