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Sally Beauty Supply Chain Strategy

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Sally Beauty Holdings, Inc. (SBH) is one of the largest international beauty supply retailer and distributors in the United States. Sally Beauty Holdings ranks as #643 on the list of Fortune 1000 Companies. According to Sally Beauty Holdings 2013 Annual Report, the company has $3.6 billion in revenue and $261 billion in net earnings. The company operates under two segments, Sally Beauty Supply and Beauty Systems Group. Both segments make up a combined total of 4,669 stores under the Sally Beauty Holdings conglomerate. One of the company’s biggest challenges with their B2C stores is to capture a younger demographic and increase online traffic. Their online marketing has been lackluster to say the least. In a highly competitive industry, SBH has some serious work to do to retain their current market while attracting a much young target group. For this analysis, the primary focus will be on the Sally Beauty Supply retail chain, since it makes up a large part of SBH’s revenue and net earnings. Sally Beauty Supply, is Sally Beauty Holdings’ well-known B2C and B2B retailer …show more content…

Sally Beauty Supply also has a customer loyalty program which collects data on customer purchasing habits, but it does not appear that the stores are closely looking at this information to direct their online marketing campaigns. Sally Beauty Supply does have a presence on the social media platform, but with so many competitors how will they gain more visibility and engage a younger demographic? How will Sally Beauty Supply revamp their online marketing strategy in the future to better cater to this target market? SBH must use their consumer data strategically and pay attention to upcoming trends in 2015 to reach their company goals and maximize

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