I believe in order for you to be a good leader you must learn and understand how to be a good communicator. How you communicate to your workforce, peers, and stakeholders are all very different. You will not use the same approach with everyone, but you may try to send the same message and in that case you would need to use different skills. This is no different when you’re dealing with conflicts, or dealing with people who are not agreeing with your point of view. This can cause us to take on different types of egos. These egos can take the role of a parent, an adult, or child. I am going to talk about some of these and how we should react in different situations.
Scenario 1 In this scenario, the supervisor uses a tone that put him/her in punitive parent position. They sued the phrase “I am really disappointed in you”, which is a judgmental phrase (JacketMcKay, M., Fanning, P., & Davis, M. (2009). Chapter 7: Transactional Analysis. Messages: The Communication Skills Book). This position can make an employer seem very unreasonable. “In some situations with certain people, we may have a tendency to revert to certain patterns of behavior” (Connor, M.,
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By just exposing the blind spots of everyone that allows others to now assume. This is not an effective way to solve issues. The purpose of the Johari window is to increase a person’s self-awareness and understand how they interact with others. (Connor, M., & Pokora, J., 2012). By understanding yourself and sharing that with the group allows others to put aside any aumptions that they have about you. If the leadership coach would have done this first, when it came time to reveal their blind spots the mismatch between their view of themselves and how others see them would no longer be a mismatch because they will know and have a better understanding (Connor, M., & Pokora, J.,