The main concept is to provide number of quality services to the tourists, who planned their trip through a travel and tourism firm.

There are number of services that tourists are eligible and bound to receive as they had spend money while travelling from one place to another.

Tourism is the industry in which passenger contacts their tour operator to get what he/she dreams of for their holiday. Travelers at the end of the day go on a vacation to relax and to have a good time. Every airline, railway company or travel agency emphasize a strong customer service as to those who get service are more likely to return for their future travel arrangements. If tourists get good service in a well-known hotel then they will consider that hotel chain first whenever they will travel again and would recommend it to others within their social circle.

Poor customer service can ruin the reputation of that hotel, restaurant, airline or a travel agency. If customer gets bad experience then neither he will use that supplier again nor will he advise anyone to use it again. So directly that supplier will lose that customer revenue in future and indirectly he will lose the prospective client which could get them a lot of business in the future.
Customer care is an essential part of the hospitality industry.
Tourism is the industry that helps a country to get economical stability.

Reservations
It is the responsibility of the tourism and tourist operator to provide number of quality services to