Unwritten rules are rules you abide to on a day to day basis during daily work operations (surveymonkey, n.d.).
Staff know that when they are dealing with the food that that they have to wear hair nets and their hands must always be clean or even wear gloves.
Staff may not consume any of the food while working, even if it is off cuts of the chicken or chip crumbs, it is unprofessional.
Titles do not necessarily mean that you have power is another rule, everyone is taught that we are all a family in the business and even though you have a tittle you still have to be humble and treat those below you the same way.
There are also different set of rules for different people in the different departments in the business as everyone specifically
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The diversity in a business all boils down to various dimensions such as the difference in age, race, ethnic origin, culture, physical abilities, religion and the difference in sexual orientation are all possible contributors to the diversity in a business (Kokemuller, n.d.)
At Champs Fried Chicken one wouldn’t say there is even such a thing as diversity or a difference, there are 50+ staff members and yet everyone are knit as one; there is such a uniqueness in their culture that stood out for the author which he will elaborate on in the Company Culture section, each and every staff member accepts each other and respects one another for who they
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The eldest in the business is the founder of Champs Fried Chicken, Bruce Hoft. They all respect each other so much, the young staff would even call the old man ‘daddy’ and he calls them ‘my girls’.
There are only two race groups in the business that being white and black; blacks making up the majority of the staff and only three white staff members. The two ethnic groups in the business are ‘Afrikaners’ and the other ethnic group being the ‘Bantu/Nguni’ who are the Xhosa people in the business. The ‘Afrikaner’ ethnic group originates from Dutch descendants; the owner’s grandfather was a Dutchman hence the surname Hoft, the Xhosa people in the business all originate from the Transkei, East London and Port Elizabeth area (Buzz South Africa, n.d.) (South Africa Info, n.d.)
Champs Fried Chicken consists of a bi-cultural team in the business. A bi-cultural team consists of two different cultural backgrounds in the business. The two cultures in the business are the Afrikaner and Xhosa culture. Both these cultures follow and believe in Christianity, with the Xhosa’s being more