During Q1-Q2 2015, I have achieve 5 out of 6 KPI target. The numbers provided below are average KPI from January to June 2015. Quantity of achievements: • Percentage of invoice posted against PO is 90.45%, which the target is 81%. Posting against PO can be maintained by not forgetting to deduct WHT and recording the correct amount of VAT.
Strengths: Trevor greets the client politely. From here, he confirms we have the correct email address on the file and provides the client 's username. He does a good job recommending the client attempt to use the password previously created. Prior to ending the call, he is sure to inquire if there are any other
It is important to follow any guidelines and leaflets in medication, as this helps the safe administration of all medicines. It is also important to find out if a person has already taken medication prior to the care support worker giving them any. This is to ensure that you do not overdose the individual. A service user usually has a MARS sheet where the medication that is administered in signed off by the care worker that last administered it to them, so that the care support worker can clearly see that last time the medication was administered to service user, and when they are next due to have the medicine.
1. To make sure the care and treatment can continue to be given safely no matter which staff are on duty, 24 hours a day, seven days a week 2. To record the care that has been given to the patient/client 3. To make sure there is an accurate record to be used as ‘evidence’ when there is a complaint from a patient/client about the
If you suspect abuse you must record what has lead to this suspicion, find out any information you can in order to help determine if this is the truth, you must inform other carers, your manager, the individuals care manager and the relevant authorities to ensure that this suspicion to be investigated as soon as possible. For example, an individual I care for with learning disabilities and epilepsy made a phone call to the organisation I work in around 10pm and informed me that she was going out, as it is her right to chose when and where she goes I could not tell her she could not do so, instead I asked where she was going, she informed me she was going to a party at a friends house, I then tried to obtain information about where her friends
In mental health there are a lot of different roles of different agencies and professionals within the assessments, both of these are for the protection of the service user and service provisions these include mental health services which are set up and run by the NHS organisations as well as some voluntary sectors there are also private companies which are paid for by or commissioned by the NHS. A local GP should be able to recognise a service users symptoms and diagnose the service users symptoms of mental health or psychosis then they should refer the service user to an intervention service were they will then be assessed. These assessments will then be carried out on the service user, which will then provide them with the right services
Depression is a mood disorder, which affects one in 10 of us and varies from person to person. Studies have shown that about 4% of children aged five to 16 in the UK are anxious or depressed. Since depression is so common we have decided to create an app which is dedicated to helping those in need. Below is a list of requirements which is needed in order for us to implement the
Many people are supported in their homes by people who work along side the health and social care service such as social workers,nursers ,doctor and care givers or they may get support from their family members and friends. An elderly person may choose to stay in their own homes instead of a residential care home while seeking help and support from others,however this can lead to potential opportunities for abuse happening to the person who Is being looked after. When an individual is getting support at home by a carer, the individual being cared for is vulnerable and defenseless and therefor this makes them a target for abuse,another example is abuse by strangers,when an elderly person lives alone they are at risk of people calling at the door and then gaining access to their homes,they may steal items from them or mistreat them or cause intimidation. A person who is vulnerable and living alone are at risk of physical and sexual because there is no one there to stop this abuse from happening.
Access of information- Supportive practice Humanistic approach- emphasizes that each individual has great freedom in directing his/her own future, a large capacity for achieving personal growth, a considerable amount of intrinsic worth, and enormous potential for self-fulfillment. Empowering- Empowering the residence means that the workers are giving the residence power to do things independently. This would reduce abuse and neglect as the residence will be able to do things that they can independently.
abuse: When the service user lives with the carer, it may increase the chances for abuse to occur as this situation may cause stress and resentment if the carer feels he/she cannot cope. Not properly trained staff who do not receive any supervision or support at work, as well as stressed staff who are going through personal problems, or who do not like working in the care sector, may increase the risk of an individual being abused. In addition, patients who are not mobile, are confused, suffer from dementia or are aggressive or challenging, may also present an increase for the risk of an individual being abused, since the carer
7 / D.P7: Explain how different procedures maintain health and safety in a selected health or social care setting Maintaining health and safety in health and social care is extremely important to ensure the health, safety and wellbeing of all their service users as well as other individuals service providers may come in contact with in the setting. There are several procedures that help to maintain this health and safety however they can all vary between settings for example, health and safety procedures will be slightly different and more focused on certain areas in hospitals and especially in paediatric ward compared to in drop-in centres where the needs and risk to service users are slightly different. Some of the procedures used in health and social care to maintain health and safety include; infection control and prevention, safe moving and handling of equipment and individuals, food preparation and storage, storage and administration of medication and storage and disposal of hazardous substances.
Unit 1: Activity 2: Assignment 2: Journal As an individual amongst many other students, we all have our own ideas and opinions. This is what makes us different from each other and also similar in many cases. With the diversity of opinions they often depict our relationship with others and who we are compatible with. From my experience, having a different opinion about something out of the majority is not necessarily a negative thing. The people I usually hang out with are understanding and may oppose my opinion with other reasoning why my opinion may be incorrect or not as good.
1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work. The Local Complaint Stage (1) Immediately after hearing of a complaint, contact the complainant to determine where their issues lie and what they would like to see as a result of the investigation. It is important that the local manager • Demonstrates a caring attitude and shows that there is a genuine attempt to understand the problem. • Ensures the complainant is aware of the complaint process and timelines • Provides the complainant with their contact name and telephone number • Obtains all complaint details at this point of contact to avoid the customer having to repeat themselves
The wellness of a human being has been broken down into five sections. These sections are: emotional wellness, intellectual wellness, physical wellness, social wellness and spiritual wellness. I think my strongest section for my personal wellness is my emotion, intellect and physical wellness. However, my weakest sections are social wellness and spiritual wellness. I believe that my emotional wellness is my strongest section.
I’m a hard-working and motivated person, because I believe that with enough practice anyone can be good at anything. As someone who is born in a collective culture, I’m harmonious and I actively seek to promote harmony and peace in groups and individuals. Because of my harmonious nature, I try to be friendly and kind to people, especially to those that feel left out. Therefore, I’m able to get along well with people while working in groups. In addition, I’m self-critical, therefore, I’m good at knowing my weaknesses and what I’m lacking.
