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Wgu Est1 Task 1

1147 Words5 Pages

PSA is highly customer focused that is why the internal stakeholder hold high interest and power in the change process. They have dominated relevance to the change process and are extremely important to it. Wining their interest and attention is critical for the success of the change process. They should agree, relate to the change vision and support the change process. Their engagement will be maximized through consultation (Zaccaro and Klimoski, 2001). The customers, competitors, suppliers, government are important to the automaker, but have low potential to influence the pace and potential of the change process. Again keep them engaged through consultation is important to keep their interest in tact (The matrix system at work, 2012). The …show more content…

Stakeholders Influence Power Risk Potential of impact Plan Tool The customer High Low The customer may churn, can be dissatisfied with the quality of the service The automaker can lose the market share The business will ensure that the customers are provided with supreme customer services and quality. The customers will be engaged through consultation and effective communication The employees High high This can affect the employee motivation, satisfaction that can lead to employee turnover The change project results can be adversely effected PSA will develop employee focused HR practices and will manage the individual side of the change management. The employee will be engaged through consultation and effective communication The individual side of the change management will be employed HR High Moderate PSA will not be able to develop the desired awareness and interest in the employee about the change and its benefits. The employee may be de-motivated, resist change and lack the desire to embrace it The change project results can be adversely …show more content…

Source:(Zakhem, Palmer and Stoll, 2008) Communicating organizational restructuring to key stakeholders • The stakeholders will be involved in the change process from beginning till the end through consultations and meetings. • The will be convinced about the need and benefit of change to the employee, automaker and to the other stakeholders • The stakeholders feedback will be collected frequently and it will be critically analyzed forming the foundation of the future strategies • The stakeholder will be requested to take part in feedback sessions, questioner and short interviews aiming to keep their interest locked • The stakeholders will be provided with feedback after regular intervals. Pace and direction of change will be communicated to the on regular

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1130 Words | 5 Pages

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