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Compromised Vacation Case Study

860 Words4 Pages

The change of introducing a new chartered vacation package will affect internal stakeholders such as owners and employees. External stakeholders such as government, regulatory bodies and suppliers. According to Johnson and Scholes (1999) adapted from the Mendalow matrix to assign a stakeholder relationship strategy adopt to manage stakeholder groups according to their level of influence /power and interest. Government: the government have high power but low interest in the business. The government has power because the government agents must give consent to grant certain license and approved any aircrafts arriving and departing their country. The government expectations are to ensure that the imposed taxes are paid on time and that are laws …show more content…

Employees are the most valuable assets of a business. Without them the change process will not be effectively carried.Employees expect to be informed about the change as to how it will affect there day to day activities for example: Changes in the destination will result in the accounting department having to generate multiple reports to show the package status. Due to this, employees must reorganized their desk to accommodate additional responsibilities Owners: Owners have high power and high interest in the change process. The owners have an interest in the future benefits of the plan such as profits and risk. They need have a well detailed strategy of the change. The change outcome can positively or negatively impact key stakeholders. The change outcome can be positive for employees since they will benefit from additional commission from every package sold resulting in the agents being satisfied. Conversely, it can impact negative on employees as this change may seem to put pressure on employees as they would have to work much harder to sell the packages in low season because without sales it is impossible to pay the suppliers in due …show more content…

They will need to know how to access the information, how to make reservations in regard to the change in destination. The disadvantage to this method is that after investing in the change the firm may train few staff and that knowledge from the trained staff be will passed on to others. Communication plan: throughout the change owners should be constantly communicated with to ensure that plan is being archived and threats to the plan will be resolved in a timely manner. Too ensure stakeholder expectations were met during the completion of the change, the new change must be monitored and reviewed. The a systematic process of observing, tracking, and recording activities or data for the purpose of measuring program or project implementation and its progress towards achieving objectives(http://www.investorwords.com/19314/monitoring.html ) Monitoring methods includes Meetings, Feedback and Surveys

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